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  Public Ticket #3820223
Lightbox Not Working in Soledad Theme
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  • CisCo started the conversation
    1 week ago on February 13, 2025 at 7:24pm

    Hello PenciDesign Team,

    I am experiencing an issue with the Lightbox functionality in the Soledad theme. The Lightbox feature does not work as expected, and images are not opening in a popup as they should.

    Issue Details:
    • When clicking on an image, it does not open in a Lightbox popup.
    • The issue occurs across all pages and posts where Lightbox is enabled.
    • I have tested with different browsers and devices, and the issue persists.
    • There are no JavaScript errors in the console related to Lightbox.
    Troubleshooting Steps Taken:
    • Cleared cache (including LiteSpeed Cache).
    • Disabled other plugins to check for conflicts.
    • Ensured that Lightbox settings in the theme options are correctly configured.

    Could you please advise on how to resolve this issue? Let me know if you need any additional information or login access for debugging.

    Thank you for your support!

    Best regards,

    Francisco

    Attached files:  Captura de pantalla 2025-02-13 202423.png

  •  2,727
    PenciDesign replied
    1 week ago on February 14, 2025 at 1:16am

    Hi,

    This is a conflict issue between the Elementor Lightbox and the Soledad theme lightbox.  

    You need to disable the Elementor Lightbox by following the documentation at this link: https://elementor.com/help/lightbox/

    Regards,
    PenciDesign.

  •   CisCo replied privately
  •  2,727
    PenciDesign replied
    1 week ago on February 14, 2025 at 10:45am

    Hi,

    The image in the Elementor lightbox is not working due to a conflict between Elementor’s Swiper library and the Soledad theme.  

    For now, to enable the lightbox, please disable the lightbox option in the Image element on the Elementor page and use a third-party plugin instead.  

    We will address this compatibility issue in a future theme update.

    Regards,
    PenciDesign.