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  Public Ticket #3826876
Theme update removed it from my website
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Comments

  • metadados started the conversation
    February 24, 2025 at 9:29pm

    After updating the theme to the latest version, I noticed that it is no longer present on my portal. I tried to install it via the EnvatoMarket App, but it doesn't allow it either.

    Attached files:  errorpenci.png

  •   metadados replied privately
  •  2,786
    PenciDesign replied
    February 25, 2025 at 1:14am

    Hi,

    I've checked your site and updated the Soledad theme to the latest version by manually replacing the theme files via the File Manager plugin.

    The automatic update didn’t work because the folder named "include_rtg" in wp-content/themes restricts and blocks some WordPress functions.

    Regards,
    PenciDesign.