Dear Support Team, I recently purchased a theme for your portal. However, when attempting to activate the theme using the provided purchase code, the page has been stuck on a loading screen for the past 30 minutes.
I kindly request your assistance in resolving this issue at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Dear Support Team,
I recently purchased a theme for your portal. However, when attempting to activate the theme using the provided purchase code, the page has been stuck on a loading screen for the past 30 minutes.
I kindly request your assistance in resolving this issue at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Attached files: Screenshot 2025-03-12 at 12.26.12 PM.png
Hi,
I checked your site, and it’s showing a “Document Not Found” issue.
Please try installing the latest Soledad theme update, then update this ticket. I’ll help you check and activate the license.
Regards,
PenciDesign.
Hi, my theme upload process is done. Now i know to know that so, how i can edit my website.
Hi,
Which content do you need to customize? I recommend checking the Soledad documentation at this link: https://soledad.pencidesign.net/soledad-document/#homepage
Regards,
PenciDesign.
Is there is any option for Tagdiv plugin? where i can easily edit my website?
Hi,
No, the Soledad theme is not compatible with any plugins developed by TagDiv or used in TagDiv themes.
Regards,
PenciDesign.