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  Public Ticket #3854041
plugin not updating
Open

Comments

  • excon83 started the conversation
    1 day ago on Thursday at 5:39pm

    Penci Filter Everything plugin showing update available, after updating it just shows that the plugin was updated and reactivated, but under that message this message pops up "Plugin not activated. A higher version of Penci Filter Everything is needed for this theme. Please update the plugin."

    And the update is still available, can't update the plugin. Please, resolve.

  •  2,791
    PenciDesign replied
    1 day ago on Thursday at 5:49pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   excon83 replied privately
  •  2,791
    PenciDesign replied
    1 day ago on Thursday at 7:13pm

    Hi,

    I have updated all the plugins on your site.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.