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  Public Ticket #3956222
White screen and error
Open

Comments

  • theweeklychew started the conversation
    4 days ago on Friday at 8:06pm

    I'm getting an error: "There has been a critical error on this website." along with a white screen.  Bluehost disabled the Soledad theme plugin to fix the problem, but now all my formatting is gone.  They say to talk to you about the plugin: I'm using a plugin named Vafpress Post Formats UI, It managed formatting on the website. They had to disable it due to the critical error

    9120857740.png
  •  2,803
    PenciDesign replied
    4 days ago on Saturday at 12:20am

    Hi,

    For this case, please provide your WordPress admin and FTP credentials in a private reply. I'll log in and check the issue for you.

    Regards,
    PenciDesign.