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  Public Ticket #3978753
Translated blog page not showing
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Comments

  • roubalita started the conversation

    Hello,

    I have translated the Greek blog page https://linguatrips.com/el/our-blog/ of my site (using polylang) into English and although in preview it seems OK, when I post the page, the English one https://linguatrips.com/en/blog/ shows nothing but the footer.

    Another issue I'm having is that I don't seem to be able to completely disable comments or use post excerpts appropriately. Individual posts do not have the comments area at the end of them https://linguatrips.com/en/prepaid-card-for-child-educational-trip/ but if I navigate to the posts via the category link a) the comment area is there and b) I see the whole articles instead of just excerpts.

    Can you please guide me on how to fix these?

    Thank you :)

  • roubalita replied

    sorry, the third link leading to the categories should be this one https://linguatrips.com/en/category/faqs-practical-info/

  •  2,855
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  • roubalita replied

    Hello,

    I don't think I would like to share my admin login details.

    Would it be possible for you to try and explain to me what to do? This way if a similar issue comes up again I may be to tackle it myself? 

    Thanks for your patience.

  •  2,855
    PenciDesign replied

    Hi,

    I need access to your site to properly check the settings—it's not possible to debug or resolve the issue from the front-end alone, as the translation problem is likely related to the site or plugin configuration.

    In the meantime, you can try the following:

    Go to Appearance → Customize → General → Extra Options, then click the “Fix Polylang Translation Issue” button. After that, clear all caches and check the site again.

    Regards,
    PenciDesign.

  •   roubalita replied privately
  •  2,855
    PenciDesign replied

    Hi,

    It's really difficult to debug and check this issue without access to your site dashboard. You should review the translated post settings and make sure each post is correctly assigned to its respective language.

    Regarding the comment count, please go to Appearance → Customize → Posts Layouts → Standard & Classic, and enable the "Hide Comment Count" option.

    Regards,
    PenciDesign.

  •   roubalita replied privately
  •  2,855
    PenciDesign replied

    Hi,

    I couldn’t log in due to an incorrect password. Could you please double-check the credentials and resend them?

    Regards,
    PenciDesign.

  •   roubalita replied privately
  •  2,855
    PenciDesign replied

    Hi,

    I’ve edited the English version of the blog page, but it didn’t work because you used “blog” as the page name/slug.

    Please note that “blog” is a reserved slug in WordPress and conflicts with the default blog page, which is why it doesn’t function properly.

    Regards,
    PenciDesign.

  •   roubalita replied privately
  •  2,855
    PenciDesign replied

    Hi,

    I’ve fixed this issue by restoring the wpml-config.xml file.

    Please clear all the browser caches and check again.

    Regards,
    PenciDesign.

  • roubalita replied

    You are Gold! Thank you :)

  •  2,855
    PenciDesign replied

    Hi,

    Thank you!

    If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.

    If you have any other questions, please feel free to let me know.

    Regards,
    PenciDesign.