Hello, when trying to place an order on my website, customers get an error with placing the order. They get " An error occurred, please try again or try an alternate form of payment."
I have deactivated all plugins and the issue continues. When I finally switched to a different theme the payment processing gateway started working.
I am using woocommerce with authorize.net plugin as the payment gateway and it seems to be having issues with the theme.
The issue happens when I get to entering the credit card information and hit submit. The error "" An error occurred, please try again or try an alternate form of payment."" is what shows up when I hit the "Place Order" button
This issue is related to Cloudflare’s Rocket Loader JavaScript optimization feature. Please go to your Cloudflare dashboard, disable Rocket Loader, purge all caches, and then check again.
Hello, when trying to place an order on my website, customers get an error with placing the order. They get " An error occurred, please try again or try an alternate form of payment."
I have deactivated all plugins and the issue continues. When I finally switched to a different theme the payment processing gateway started working.
I am using woocommerce with authorize.net plugin as the payment gateway and it seems to be having issues with the theme.
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
Hi,
Can you send me a screen recording of the issue? I just checked your site using a test card, and it’s working correctly.
Regards,
PenciDesign.
The issue happens when I get to entering the credit card information and hit submit. The error "" An error occurred, please try again or try an alternate form of payment."" is what shows up when I hit the "Place Order" button
Hi,
This issue is related to Cloudflare’s Rocket Loader JavaScript optimization feature. Please go to your Cloudflare dashboard, disable Rocket Loader, purge all caches, and then check again.
Regards,
PenciDesign.
I disabled Rocket Loader, purged all caches and it's now giving me the following error:
"An error occurred, please try again or try an alternate form of payment. Accept.js Error: payment nonce is missing
Hi,
I’ve addressed this issue by converting the checkout/cart page into block mode.
Please clear all the browser caches and check again.
Regards,
PenciDesign.
It works now. Thanks