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  Public Ticket #4002357
YouTube Videos Not Playing – "An error occurred. Please try again later.
Closed

Comments

  •  1
    leventbektas1 started the conversation
    1 week ago on May 20, 2025 at 12:45pm

    Hello,

    I’m experiencing an issue with embedded YouTube videos on my website. When I try to play a video, I get the following error message:

    An error occurred. Please try again later. (Playback ID: BEY1iQQB9LXprwvt)
    Learn More

    What I’ve tried so far:

    • I created a new YouTube API key.

    • I added the key to the General > Extra Options section in the theme settings.

    Unfortunately, the issue still persists and the videos do not play.
    Can you please help me identify the problem and suggest a solution?

    Thank you in advance!

    Levent

  •  2,854
    PenciDesign replied
    1 week ago on May 20, 2025 at 1:11pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   leventbektas1 replied privately