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  Public Ticket #4039510
Critical Error Opening Customize
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Comments

  • beckymontpetit started the conversation
    June 7, 2025 at 6:48pm

    When attempting to open Appearance -> Customize, or Customize Style in PenNews menu, we are getting a Critical Error message page. 

  •  2,923
    PenciDesign replied
    June 8, 2025 at 1:24am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   beckymontpetit replied privately
  •  2,923
    PenciDesign replied
    June 9, 2025 at 12:44am

    Hi,

    I've checked your site and found two reasons why it's showing a critical error:

    • One of the installed plugins has added Customizer settings that require high resources, which WordPress is unable to handle properly.

    • Your server has limited resources, preventing the Customizer settings from loading correctly.

    To troubleshoot this, please disable all plugins (except for the ones that come with the PenNews theme) and then reactivate them one by one. This will help you identify which plugin is causing the issue.

    Regards,
    PenciDesign.