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  Public Ticket #4161284
update
Open

Comments

  •  1
    rdoncel started the conversation
    July 17, 2025 at 6:08pm

    hello there, Again, I'm having trouble updating the theme.

  •  1
  •  2,944
    PenciDesign replied
    July 18, 2025 at 1:29am

    Hi,

    This is related to the WP version and your WP update and how the server handles the installation and folder permsissions

    Try to create the folder yourself. Make sure you set the permissions (775) and also folder ownership correctly!

    The correct location for the folder is at /wp-content/upgrade-temp-backup

    Regards,
    PenciDesign.