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  Public Ticket #4162113
Two lightboxes appearing at once
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Comments

  •  2
    Okugi started the conversation

    I seem to get a "double lightbox" from my Penci Image Gallery (image attached). How can I fix this? I outlined the controls for one lightbox in green and the other in red. I would like the green version as its icons or more standard/modern.

    Context:
    * I have a custom page template I am using for my posts.
    * I add the Penci Image Gallery to the page in the Elementor Builder (free version).
    * When I click on an image in the gallery, within Elementor, I see the "green version" of the lightbox.
    * When I preview the page, I see both the green and red versions with the red version on the top layer.
    * I have tried adjusting the gallery and lightbox settings at "Customize > Single Posts > General" with no luck.
    * I have cleared my Cloudflare and host cache after changes.

    1) Green version. Appears to be Elementor's built in lightbox (e.g. eicon-close)
    2) Red version. Appears to be Soledad's Magnific Popup (e.g. mfp-close)

    Attached files:  issue-penci-image-gallery.png

  •  2,918
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Single Posts → General → turn on the "Disable Lightbox on Single Posts" option.

    Regards,
    PenciDesign.

  •  2
    Okugi replied

    This did not help. I had already tried this per my notes below. But, I just tried it again. It still did not work.

    I turned the setting on, published the change in the customization screen, cleared by Cloudflare cache, cleared my cache on my host, and cleared my browser cache. I also tried a different browser.

    I can turn off or customize the Elementor lightbox very easily under Site Settings > Lightbox. But I want to use the Elementor lightbox. I am trying to turn off the Penci lightbox on the Penci Image Gallery so I don't have both lightbox layers pop up.

    Thank you in advance


  •  2,918
    PenciDesign replied

    Hi,

    In this case, you should disable the Elementor Lightbox instead of the Soledad theme's lightbox. Please follow the instructions in the documentation at this link: https://elementor.com/help/lightbox/ 

    Regards,
    PenciDesign.

  •  2
    Okugi replied

    I do not want to disable the Elementor Lightbox unless there is no way to forcibly disable Soledad's lightbox.

    1) Is there a way to forcibly disable the Soledad theme's lightbox?

    2) I have already switched "Customize > Single Posts > General > Disable Lightbox on Single Posts" to "on"

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  •  2,918
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a private reply.
    I’ll log in and help you configure it.

    Regards,
    PenciDesign.