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  Public Ticket #4216876
Theme update breaking our website
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Comments

  • freshde started the conversation
    2 days ago on Sunday at 7:34pm

    Hey,

    We're currently using Soledad Version 8.6.3 and haven’t updated to the latest version yet. We actually tried updating the theme before, but it caused errors and broke the site.

    We have another website running the same version of Soledad, and updating it there caused the same issue — so we’ve kept both sites on the older version for now.

    Website-1: https://www.qualifiedremodeler.com/
    Website-2: https://www.kitchenbathdesign.com/

    We’d really appreciate your help in safely updating the theme without running into these breaking issues again.

    Let me know if you need anything from our side to get this resolved.

    Best,
    MSakin

  •  2,918
    PenciDesign replied
    1 day ago on Sunday at 10:35pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   freshde replied privately
  •  2,918
    PenciDesign replied
    7 hours ago

    Hi,

    Please temporarily disable the two-factor authentication, as I’m currently unable to log in.

    Regards,
    PenciDesign.