I downloaded the Soledad theme on envato market, I installed it and now I can't change the header layout with pensi header builder, practically the page doesn't open and I can't insert this header
I’ve checked your site and found that some basic and default WordPress features used by the Soledad theme are not working because your hosting service (altervista.org) uses a modified version of the WordPress core. This modification blocks the connection to our demo data server and causes a conflict with the Customizer panel, resulting in the Header Builder panel not functioning properly.
Additionally, we’re unable to detect or modify the wp-config.php file to enable debug mode and retrieve the error log. In this case, you will need to contact Altervista.org support for an effective solution.
I contacted WordPress support and they told me to activate the 'server to server' option, so I proceeded this way and the situation has slightly changed, but the problem remains that the logo is small and I do not have full control over the settings to modify the page header. I am attaching a screenshot.
I’ve sent you the screenshot in question. I haven’t made any changes in the Header Builder, so I don’t understand what’s happening. Also, I’m unable to update to the latest version of the Soledad theme.
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications made to WordPress. Using the original, unmodified version of WordPress will ensure the best compatibility with the Soledad theme.
I downloaded the Soledad theme on envato market, I installed it and now I can't change the header layout with pensi header builder, practically the page doesn't open and I can't insert this header
Hi,
Please send me the screenshot and take notes. I will review them and provide you with a quick solution.
Regards,
PenciDesign.
Hi
Sure...
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Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
Hi,
I’ve checked your site and found that some basic and default WordPress features used by the Soledad theme are not working because your hosting service (altervista.org) uses a modified version of the WordPress core. This modification blocks the connection to our demo data server and causes a conflict with the Customizer panel, resulting in the Header Builder panel not functioning properly.
Additionally, we’re unable to detect or modify the wp-config.php file to enable debug mode and retrieve the error log. In this case, you will need to contact Altervista.org support for an effective solution.
Regards,
PenciDesign.
Hi,
I contacted WordPress support and they told me to activate the 'server to server' option, so I proceeded this way and the situation has slightly changed, but the problem remains that the logo is small and I do not have full control over the settings to modify the page header. I am attaching a screenshot.
Attached files: Screenshot 2025-09-08 232502.png
Hi,
1/ Please send me the URL that uses the header layout similar to the screenshot you sent.
2/ You can change the general logo size by going to Appearance → Customize → Logo & Header → Logo.
Regards,
PenciDesign.
Hi,
I’ve sent you the screenshot in question. I haven’t made any changes in the Header Builder, so I don’t understand what’s happening. Also, I’m unable to update to the latest version of the Soledad theme.
Attached files: Screenshot 2025-10-02 090810.png
Screenshot 2025-10-02 090710.png
Hi,
I have updated your site to the latest version. Please check it again. Regarding the Header Builder, I recommend contacting your hosting provider and requesting them to disable any modifications made to WordPress. Using the original, unmodified version of WordPress will ensure the best compatibility with the Soledad theme.
Regards,
PenciDesign.