Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #4446027
Issue with the theme installation
Closed

Comments

  • barrymino started the conversation

    I can't install the theme, proof below.

    Attached files:  Capture d’écran 2025-08-29 à 18.08.32.png

  •  2,983
    PenciDesign replied

    Hi,

    The issue is that you’ve uploaded the wrong theme file.

    Please extract the downloaded package, open the folder you received and use the soledad.zip file for your installation, and check again.

    Additionally, take some time to read the documentation at this link: https://soledad.pencidesign.net/soledad-document/#import-demo 

    Regards,
    PenciDesign.

  •   barrymino replied privately
  •  2,983
    PenciDesign replied

    Hi,

    Please follow the detailed instructions in the document at this link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code 

    Regards,
    PenciDesign.

  • salman8651 replied

    I want to unregister my license from makeatrip.net and activate it on my new domain sarkarifinance.com

  •  2,983
    PenciDesign replied

    Hi @salman8651,

    If you want to unregister the current license, please create a new ticket with your license code. Do not reply to or spam multiple tickets.

    Regards,
    PenciDesign.

  • salman8651 replied

    Hello Team,  
    I purchased the Soledad theme earlier and my license key is showing already registered on another domain (makeatrip.net), which I no longer have access to.  

    Can you please help me reset/deactivate my license so I can use it on my new domain (sarkarifinance.com)?  

    I am not spamming, just requesting help because my support period has expired.  
    Thanks in advance.

  •  2,983
    PenciDesign replied

    Hi @salman8651,

    Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact.

    Regards,
    PenciDesign.

  • salman8651 replied

    Hello Team,

    Thank you so much for your quick support and help in resolving my license issue. I really appreciate your assistance even though my support period had expired. Your prompt response shows your commitment towards customers.

    Grateful for your help! 🙏