I need your help with a domain activation reset for the Soledad theme.
I recently purchased a new Soledad license from another Envato account. However, when I try to activate this new license on my website (claratravels.com), I receive an error saying that the domain is already registered under a previous license.
Envato support confirmed that they cannot reset or modify theme domain activations, and that only the theme author has control over domain activation records.
Therefore, could you please manually reset/remove the domain activation for claratravels.com so I can activate my new license?
Thank you very much for your help.
This reset is necessary to activate the new license properly.
Hello PenciDesign Team,
I need your help with a domain activation reset for the Soledad theme.
I recently purchased a new Soledad license from another Envato account. However, when I try to activate this new license on my website (claratravels.com), I receive an error saying that the domain is already registered under a previous license.
Envato support confirmed that they cannot reset or modify theme domain activations, and that only the theme author has control over domain activation records.
Therefore, could you please manually reset/remove the domain activation for claratravels.com so I can activate my new license?
Thank you very much for your help.
This reset is necessary to activate the new license properly.
Best regards,
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.