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  Public Ticket #4525722
Elementor
Open

Comments

  •  1
    idjon started the conversation
    1 day ago on Friday at 8:56pm

    Hi!
    I cannot edit the homepage in Elementor. When I try to open it for editing, only a blank editing area appears. Other pages can be edited normally.

    Attached files:  1.jpg

  •  3,034
    PenciDesign replied
    1 day ago on Saturday at 12:55am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.

  •   idjon replied privately
  •  3,034
    PenciDesign replied
    17 hours ago

    Hi,

    I couldn’t log in due to an incorrect password. Could you please double-check the credentials and resend them?

    Regards,
    PenciDesign.

  •  1
    idjon replied
    12 hours ago

    I have checked it. The password works. Please try again. I will disable Wordfence Security just in case.

  •  3,034
    PenciDesign replied
    4 hours ago

    Hi,

    I’ve tried several times, and it still doesn’t work. Here is the screen recording video: https://streamable.com/v8n0pn 

    Regards,
    PenciDesign.