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  Public Ticket #4529180
Video Blackout on Mobile Device
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Comments

  • Jacqueline started the conversation
    4 days ago on Friday at 7:27pm

    For some reason that I am not aware of videos added to the theme play in the preview of the page but not live on mobile devices. The video was created in Canva and uploaded to the media library and linked to the video module used on the page. Not sure if it's video format or optimization. Could it me a theme or plugin conflict? Thank you.

  •  3,039
    PenciDesign replied
    4 days ago on Saturday at 1:47am

    Hi,

    Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively.

    Regards,
    PenciDesign.