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  Public Ticket #4529180
Video Blackout on Mobile Device
Closed

Comments

  • Jacqueline started the conversation
    December 26, 2025 at 7:27pm

    For some reason that I am not aware of videos added to the theme play in the preview of the page but not live on mobile devices. The video was created in Canva and uploaded to the media library and linked to the video module used on the page. Not sure if it's video format or optimization. Could it me a theme or plugin conflict? Thank you.

  •  3,057
    PenciDesign replied
    December 27, 2025 at 1:47am

    Hi,

    Could you please provide the URL where this issue is occurring? This will help us investigate and assist you more effectively.

    Regards,
    PenciDesign.

  • Jacqueline replied
    2 weeks ago on January 7, 2026 at 8:19pm

    Happy New Year.  I am finally back with an update. I created a test page and captured images from the desktop, iPhone and iPad.

    LINK: Video Test on Mobile Device - The National Chrysler Retirement Organization (NCRO)

    1. Self Hosting with link from WordPress Media Library
    2. YouTube Link

    Attached files:  IMG_0095.png
      IMG_0094.jpeg
      IMG_0096.jpeg

  •  3,057
    PenciDesign replied
    2 weeks ago on January 8, 2026 at 12:22am

    Hi,

    I can confirm that this is an issue with Elementor’s HTML rendering of the video. In this case, you can fix it by inserting the video using the HTML format with the following code:

    <video loop controls='true' width='100%' height='100%'>      
   <source src='https://ncro.org/wp-content/uploads/2025/12/Happy-Holiday-Video.mp4' type='video/mp4'>
</video>

    Regards,
    PenciDesign.

  • Jacqueline replied
    2 weeks ago on January 8, 2026 at 1:16pm

    Great, the HTML code format worked.  However, there was no video image mask, just a play button.  Can we fix that?  Thanks.

    Attached files:  Video No Mask.jpeg

  •  3,057
    PenciDesign replied
    2 weeks ago on January 8, 2026 at 1:27pm

    Hi,

    You can modify the code:

    <video
  loop
  controls
  width="100%"
  height="100%"
  poster="insert-poster-image-link-here"
>
  <source src="https://ncro.org/wp-content/uploads/2025/12/Happy-Holiday-Video.mp4" type="video/mp4">
</video>

     

    Regards,
    PenciDesign.

  • Jacqueline replied
    2 weeks ago on January 8, 2026 at 3:44pm

    Way cool!  Thanks.