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  Public Ticket #4538942
Missing Header Logo
Open

Comments

  • Jacqueline started the conversation

    Hello.  I don't know what happened. It was late last night, and I should have left it alone.  But I added AIOSEO, no problems. Setup social media links, no problems, until... I added Instagram, Smash Ballon flashed on the screen but did not download, and then the header logo disappeared. HELP!

    Attached files:  Logo Missing at top of page.png
      Missing Logo in the header.png

  •  3,065
    PenciDesign replied

    Hi,

    Have you customized anything in the child theme?

    In this case, please send me your WordPress admin account in a PRIVATE reply.
    I will log in and try to help you check this issue.

    Regards,
    PenciDesign.

  •   Jacqueline replied privately
  •  3,065
    PenciDesign replied

    Hi,

    My email: [email protected]

    Regards,
    PenciDesign.

  •   Jacqueline replied privately
  •   Jacqueline replied privately
  •  3,065
    PenciDesign replied

    Hi,

    We have resolved the header display issue. It occurred because an incorrect option was enabled in the Customizer settings.

    Regarding the security display issue, I have updated your site. Please wait for the security plugin to complete its update.

    Regards,
    PenciDesign.

  •   Jacqueline replied privately
  •   Jacqueline replied privately
  •  3,065
    PenciDesign replied

    Hi,

    Please go to Appearance → Customize → Vertical Navigation & Hamburger Menu → General → Completely Delete The Header When Enable Vertical Navigation: this option is enable so the header logo is disappear.

    Regards,
    PenciDesign.