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  Public Ticket #4553553
Custom Fonts page returning "Sorry, you are not allowed to access this page"
Closed

Comments

  • paulanikki started the conversation
    March 24, 2026 at 9:14pm

    Hello,

    I am trying to upload custom fonts via Dashboard → Soledad → Custom Fonts, but when I click on it I get the error: "Sorry, you are not allowed to access this page."

    I am logged in as the site administrator (paulanikki) and have full admin access to all other areas of the dashboard.

    Could you please advise:

    1. Why this page is restricted for an admin user
    2. How to correctly access the Custom Fonts uploader
    3. Whether there is a minimum theme version required for this feature to be available

    My site is nadiraalaine.com. I am running the Soledad theme.

    Thank you.


  •  3,116
    PenciDesign replied
    March 25, 2026 at 12:06am

    Hi,

    Have you installed any custom font plugins? If so, please try disabling them and check again. If you have not installed any plugins related to custom fonts, please send me your WordPress admin account in a private reply.

    I will log in and help you check this issue.

    Regards,
    PenciDesign.

  • paulanikki replied
    March 25, 2026 at 1:58pm

    Thank you, removing the plugin worked.