1/ I couldn’t log in due to an incorrect password. Could you please double-check the credentials and resend them?
2/ Based on the report you provided, this issue is related to caching. Please ensure that you have cleared all site and browser caches, then check again.
I have checked your site. The issue occurred because the theme could not be activated, even though you used a valid purchase code, as the theme file you uploaded was not legitimate. This means some original theme files had been modified to bypass the registration validation.
We have re-uploaded the original version and activated it for you. Please check again.
I want to verify purchase code but cannot
Attached files: Screenshot 2026-04-01 at 17.14.33.png
Hi,
I have successfully activated your site.
Please check.
Regards,
PenciDesign.
Thank's for your reply, but It's still show notification for activated the license.
Attached files: Screenshot 2026-04-02 at 08.28.23.png
Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you check this problem.
Regards,
PenciDesign.
I have an issue: on certain browsers, such as mobile browsers, the latest articles aren’t updating. Could you please check this as well?
Hi,
1/ I couldn’t log in due to an incorrect password. Could you please double-check the credentials and resend them?
2/ Based on the report you provided, this issue is related to caching. Please ensure that you have cleared all site and browser caches, then check again.
Regards,
PenciDesign.
Hi,
I have checked your site. The issue occurred because the theme could not be activated, even though you used a valid purchase code, as the theme file you uploaded was not legitimate. This means some original theme files had been modified to bypass the registration validation.
We have re-uploaded the original version and activated it for you. Please check again.
Regards,
PenciDesign.
Okay i will be reinstall themes file, thanks for the advice