I understand that one license can only be used for one website.
However, my previous domain redzone.vn was locked due to circumstances beyond my control, and I can no longer access or continue using that website. I am not trying to use the license on multiple websites at the same time.
Could you please help me revoke or reset the old activation manually so I can use the same valid purchase code on my new domain?
I would really appreciate your support, because I already purchased the theme and the domain change was not intentional.
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
Hi,
I understand that one license can only be used for one website.
However, my previous domain redzone.vn was locked due to circumstances beyond my control, and I can no longer access or continue using that website. I am not trying to use the license on multiple websites at the same time.
Could you please help me revoke or reset the old activation manually so I can use the same valid purchase code on my new domain?
I would really appreciate your support, because I already purchased the theme and the domain change was not intentional.
Hi @hoangvm8,
Please create a new ticket and include your purchase code. I’ll check it and help you resolve the issue.
Regards,
PenciDesign.