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  Public Ticket #4568907
Unable to activate the theme on website
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Comments

  • ravi_developer started the conversation
    June 5, 2026 at 3:57pm

    I have the theme license but when I enter it to my theme, it doesn't allow me to activate.  When I enter license key its says "Sorry, you are not allowed to access this page." Can you please help?

    Attached files:  Error Screenshot.png
      Screenshot 2026-06-05 212604.png

  •  3,135
    PenciDesign replied
    June 6, 2026 at 2:54am

    Hi,

    Please re-upload the theme file downloaded from ThemeForest, and then try activating it again.

    Regards,
    PenciDesign.