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  Public Ticket #4569656
Unable to reply to support ticket
Closed

Comments

  •  3
    tim-nieuwpoort started the conversation
    2 weeks ago on June 10, 2026 at 12:17pm

    Hi,

    I'm trying to reply to ticket #4505467, but I receive the following message:

    "Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket."

    However, I currently have an active support subscription and have already paid for support.

    Could you please look into this and let me know why I'm unable to respond to the ticket?

    Best, Tim

  •  3,132
    PenciDesign replied
    2 weeks ago on June 10, 2026 at 12:40pm

    Hi,

    I have just refreshed the purchase data. You should now be able to reply to this ticket.

    Regards,
    PenciDesign.

  •  3
    tim-nieuwpoort replied
    2 weeks ago on June 10, 2026 at 12:44pm

    Thanks, it worked