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  Public Ticket #4570858
Ad function
Closed

Comments

  • Kevin started the conversation
    June 17, 2026 at 4:17pm

    Hello, I'm doing "Ads on Single Posts" and it's not showing up on mobile. I wanted to see if that's fixable. Thanks! 

  •  3,135
    PenciDesign replied
    June 18, 2026 at 2:20am

    Hi,

    Could you please send us the URL and/or a screenshot showing the issue? This will help us investigate and resolve it more quickly.

    Regards,
    PenciDesign. 

  • Kevin replied
    June 18, 2026 at 12:41pm

    Thanks for responding. See the "Bobby LaPin" ad shows up on desktop but not mobile. 


    Attached files:  Screenshot 2026-06-18 at 8.38.37 AM (2).png
      IMG_7155.jpg

  •  3,135
    PenciDesign replied
    June 18, 2026 at 3:16pm

    Hi,

    I checked your site in mobile view, and the image is not displaying because the image URL you entered is not available.

    https://www.southbmore.com/wp-content/uploads/2024/10/AUSSIE-VIBES-BALTIMORE-BREWS-300-x-250-px.gif

    Please check again.

    Regards,
    PenciDesign.

  • Kevin replied
    June 18, 2026 at 3:33pm

    Thanks for the reply. Is there a reason that URL is coming up? This the code I have entered for the ad. See attachment. The image link you mentioned was an old image I spent weeks trying to get off the website and couldn't figure it out. 

    sbmore-banner.png


    Attached files:  Screenshot 2026-06-18 at 11.31.38 AM (2).png

  •  3,135
    PenciDesign replied
    June 18, 2026 at 3:39pm

    Hi,

    The issue may be related to SiteGround Optimizer or caching. Please try clearing all SiteGround caches, then check the site again.

    Regards,
    PenciDesign.

  • Kevin replied
    June 18, 2026 at 6:57pm

    I cleared the Cache on SG Optimizer and it still is not working. 

  •  3,135
    PenciDesign replied
    June 19, 2026 at 1:41am

    Hi,

    Please go to Dashboard → Soledad → Ads Manager → Single Posts, click the mobile icon for each option field, and make sure all image URLs are valid.

    Regards,
    PenciDesign.

  • Kevin replied
    June 19, 2026 at 3:25pm

    That worked. Thanks a lot!