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Public Tickets

FionaChilds 503 ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 3:06am   6 Most recent comment from PenciDesign:Hi,You can use window media player to view the video I sent.Also, as I checked, with the connection like that - it can caused 503 error is normal. So, the best solution for you now is requirements you ... herztopf activate page numbersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 8:14pm   3 Most recent comment from herztopf:many thanks!!!!!!!!!! i did it, best regardssandra Patrice Greanville Delete author boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 3:01pm   4 Most recent comment from PenciDesign:Hi,Please make sure you've checked to Customize > Single Post Options > "Hide Author Box" ( NOT "Hide Post Author" )I think you've confused the options.Best Regards,PenciDesign justintravel Sidebar - About Me sectionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 3:03am   2 Most recent comment from PenciDesign:Hi,You can check this guide to know how to get URL of an image and use it for "About Image URL".And if you want to the readers click on your about me image and go to any URL, put the URL on "Add Link ... herztopf page numbers on the blogClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 2:55am   2 Most recent comment from PenciDesign:Replied in this ticket:https://pencidesign.ticksy.com/ticket/1983641Best Regards,PenciDesign monkeyNeil Layout issue - Remove left sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 2:51am   6 Most recent comment from PenciDesign:Hi,Strange, we will check it again on this.Now, please add more this code to Customize > Custom CSS to fixed that issues: @media only screen and (min-width: 961px){ body.single-forum .container.penci ... miki31-7 Navigation menu appears twiceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 22, 2019 at 7:55am   2 Most recent comment from PenciDesign:Hi,Yeah, one is your main navigation - one is your vertical mobile nav: http://prntscr.com/nf5nbjWe need to create 2 menus to make that vertical mobile nav. It's easy to customers can access to ... celine0 Structure problem on my siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 22, 2019 at 7:36am   2 Most recent comment from PenciDesign:Hi,You should validate your site via https://search.google.com/structured-data/testing-tool?hl=enAll other SEO testing sites is unreliableBest Regards,PenciDesign frogboy93117 single post gallery lightboxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 20, 2019 at 5:01pm   2 Most recent comment from PenciDesign:Hi,Have you use gallery element from new editor of Wordpress? If right - yeah, that's normal because lighbox doesn't support to display on gallery element from new editor of Wordpress.Please ... 1215daytrading featured image for posts not displaying full pictureClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 20, 2019 at 3:56am   2 Most recent comment from PenciDesign:Hi,Yeah, we need to crop the images to make sure it appears good for all layouts. If you don't want to get your featured images crop - you can use Masonry Layout ( select it via Customize > Gener ... miki31-7 Soledad and Yoast Schema markup conflictClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 20, 2019 at 2:40am   2 Most recent comment from PenciDesign:Hi,We will check it and will have fit solution for this issue.Please wait for it.Best Regards,PenciDesign ProCoder2025 Yoast SEO problemsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 19, 2019 at 7:26pm   3 Most recent comment from ProCoder2025:Hello,oh yes, i have deactivate all plugins and this is doesn´t work. But I forgot to test with another theme on the same website. Yoast SEO works on another website. The problem also exists with ... globerovers Website title and descriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 19, 2019 at 4:35pm   2 Most recent comment from PenciDesign:Hi,Please install plugin Yoast SEO and go to Dashboard > SEO > Search Appearance > and change it.Best Regards,PenciDesign codigoprensa Change author styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 19, 2019 at 8:23am   2 Most recent comment from PenciDesign:Hi, Please add more this code to Customize > Custom CSS to do that: .header-standard .author-post span a{ font-style: italic; } Best Regards, PenciDesign codigoprensa Problems with the mobile slideClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 19, 2019 at 8:21am   2 Most recent comment from PenciDesign:Hi,If you want to do that, please add more this code to Customize > Custom CSS: @media only screen and (max-width: 767px){ .penci-slide-overlay .penci-mag-featured-content .feat-text { text-align: lef ...