Public Tickets
meenamac
Add sidebar on archive template
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 8 hours ago
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → Category, Tag, Search, Archive Pages → turn on the "Show Child Categories on Single Category Page" option.
Regards,PenciDesign.
fberzau
Image sizes
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 8 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
I recommend installing and using the Media Cleaner plugin to scan and remove all unused files: https://wordpress.org/plugins/media-cleaner/
All the image sizes are listed under Appearance → Cust ...
scottpaul70
Issues in Cart - Not updating shipping optionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 8 hours ago
7
Most recent comment from scottpaul70:Thanks, we are all set now that we've switched to the Gutenberg cart, and the issue is fixed.
dash5
Trending filter query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 19 hours ago
6
Most recent comment from PenciDesign Supporter:Hi,
It’s possible that the WP-Cron job on your site isn’t working properly.In this case, please try converting WP-Cron to a system cron job by following the documentation, then check again: https: ...
lygs1905
Regarding the Multi-Concept Blog/Magazine WP Theme I previously purchased.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is related to your hosting configuration.
Please follow the detailed instructions in the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed- ...
dorkaholics
Inconsistent Heading Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
I checked your site, and all the headings are now displaying as requested. If it’s still not working as you want, please send me a screenshot and include a note explaining the issue.
Regards,Pen ...
Deependra
Unable to change logo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
12
Most recent comment from PenciDesign Supporter:Hi,
In this case, I recommend installing the Yoast SEO or Rank Math plugin. These plugins can help your site render the correct images and generate the appropriate meta tags for all social networks: h ...
toddhumber
Google Indexing
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
7
Most recent comment from PenciDesign Supporter:Hi,
At this time, we haven’t received any updates from Google Search Console regarding issues with your site. If we receive any reports in the future, we’ll check them and respond to this ticket a ...
Abdul Musa
Revoke website registration.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
I’ve replied to your other ticket. Please check it.
Regards,PenciDesign.
junaidisjpku
Cannot import demo
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
11
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, you cannot transfer licenses between items on the Envato Market.
Regards,PenciDesign.
Jamal
Images - bad quality
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
In this case, you can force the image to display in full size by going to Appearance > General > Manage Image Sizes and enabling all the disabled image sizes in that panel.
Regards,PenciDesign.
Phil S.
Titles
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Post Layouts
Standard & Classic: turn off the "Show Post Sub Title" option,
Other Layouts: turn off the "Show Post Sub Title" option,
Regards,PenciDesign.
UCLAStudentMedia
Woocommerce Authorize.net PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
9
Most recent comment from UCLAStudentMedia:It works now. Thanks
npilon
Same design on heading title in sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
3
Most recent comment from npilon:Thanks for your response.
However, I followed the instructions given here.https://soledad.pencidesign.net/soledad-document/#sidebar_widgets
I inserted a widget called .Soledad Quotes, but I noticed th ...
Alisa14
Missing Penci Builder Plugin
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme doesn’t include any plugin named Penci Builder. Perhaps you’re referring to the Header Builder feature? If so, you can find it at Dashboard → Header Builder.
For all other ...