Public Tickets
M_Chen
Soledad Instagram FeedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 11, 2020 at 3:05am
2
Most recent comment from PenciDesign:Hi,I can see Instagram still working from my-end.So, I think the Instagram API just go down in a bit of time, it makes your Instagram stopped to works. Just try delete the old widget and re-add it and ...
pbourelly Bourelly
Language switcher in mobile versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 11, 2020 at 3:02am
2
Most recent comment from PenciDesign:Hi,I see it still displayed there. But the colours from WPML override the colours from mobile navigation, so you don't see it.Please try to add more this code to Customize > Custom CSS to remove ...
Bogdan Ivanov
Grey box appears and then quickly disappears at the bottom of every page/postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 5:59pm
3
Most recent comment from Bogdan Ivanov:It worked!!! PenciDesign you're the best.Thank you so much for your help.
maxacquati
Active Campaign + translationsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 5:27pm
8
Most recent comment from maxacquati:great! thank you very much for your help. cheers
Annakonaki
Elementor Pro IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 3:25pm
2
Most recent comment from PenciDesign:Hi,I can use Elementor Pro version with the theme without any issue.Have you tried to deactivate all plugins and check it again? If not yet, let's do that. Please try to deactivate all plugins ( ...
Anders Gyllenhaal
Cannot download new versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 3:15pm
2
Most recent comment from PenciDesign:Hi,Please remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx
After that, do following this guide to get auto-updates the theme: https://pencidesign.tick ...
earnings9482
How to fix AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 9:48am
5
Most recent comment from earnings9482:OK, Thank you so much for your support.Best Regards,Tae
ofirdoo
Date format on frontendClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 9:24am
3
Most recent comment from ofirdoo:Thank you. Completly forgot about that part. You can close this ticket.
Kabodhi
Sidebar tabletClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 3:55am
3
Most recent comment from Kabodhi:Perfect - thank you
censinger
Switching TemplateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 2:27am
2
Most recent comment from PenciDesign:Hi,
1/ Yes, all your content will be keep.2/ If you want to do that, you can select to import only "Demo Style" of one in two demos above.But, you can't preview it before do that. If you want to ...
molex
How to have a full width post for a specific post/article? I do not want it to be on all my post/article. Just a selected fewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 1:53am
12
Most recent comment from PenciDesign:Hi @rcdiaz,Let's create a new ticket and our support team will check it to help you. Don't put reply to tickets of other people because they will get notice email from your reply.Best Regard ...
VargisKhan
Comments notification emailsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2020 at 1:47am
2
Most recent comment from PenciDesign:Hi,Maybe you need to check on spam box/ ads box or other box.It's not the issues controlled by the theme. You need to check again with your plugin or your mail server you're using.Best Regar ...
Kabodhi
Featured images not loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2020 at 10:28pm
5
Most recent comment from Kabodhi:That worked - thank you for the support
Philsogood68
Modifier top barClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2020 at 5:14pm
5
Most recent comment from Philsogood68:I thank you so much for your help. I going to try that.Best regards,Philippe
Vilian_Stefanov
Blank text on mobile menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2020 at 5:10pm
3
Most recent comment from Vilian_Stefanov:Hi,It's worked.You can closed the case.Best Regards,Vilian