Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

Michael Conrad Video at home topClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2020 at 2:28am   2 Most recent comment from PenciDesign:Hi,I can see the video running fine from my-end: http://prntscr.com/w87af2Best Regards,PenciDesign webareca Popular Post Weekly / Monthly ConflictClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2020 at 2:16am   9 Most recent comment from PenciDesign:Hi, If your popular posts weekly/monthly data can't be updated - that means your hosting doesn't support function: wp_schedule_event from WordPress. It makes the post data can't be re ... joeholberg taglineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2020 at 3:19am   2 Most recent comment from PenciDesign:Hi,You can change it via Dashboard > Settings > General > Tagline.Best Regards,PenciDesign chawra Easy Table of ContentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2020 at 3:18am   2 Most recent comment from PenciDesign:Hi,Have you read how to use that plugin first here:?https://wordpress.org/plugins/easy-table-of-contents/ Best Regards,PenciDesign shanksTiwari Overriding templateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2020 at 3:09am   2 Most recent comment from PenciDesign:Hi,1/ You need to override  author.php file from parent theme.2/ That's normal. Because if your sidebar doesn't exists any widget - it will showing the "Main Sidebar"So, please put widgets ... deemeed Missing polish characters - latin extClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2020 at 2:25am   4 Most recent comment from PenciDesign:Hi,On that page - I see you're using Roboto font - not Lora:  http://prntscr.com/w7i7wdSo, please make sure you've selected to use "Lora" font from Elementor settings.Maybe it can come fro ... Mark Massarone Featured Image Size (Page)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2020 at 1:50pm   6 Most recent comment from PenciDesign:Hi,If you want to do that, I recommend you use Elementor to config that page.I record for you a video for example hereBest Regards,PenciDesign Andres Navarro Embed posts from Instagram in AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2020 at 1:50am   2 Most recent comment from PenciDesign:Hi,No - you can't do that because AMP doesn't support for embed posts from Instagram.With all the posts you've embed Instagram, I recommend you edit those posts and check to Disable AMP ... Andres Navarro AMP cookies consentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2020 at 1:48am   2 Most recent comment from PenciDesign:Hi,You can enable GDPR popup via Customize > General Options > GDRP Policy > Enable Cookie Law Policy PopUp At The Footer  - and it will enable the Cookie Consent for AMP also.Best Regards,PenciDesi ... Bastel_Buddies Missing Style SheedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2020 at 1:41am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.Your installation is wrong, you need to extract the download package and use soledad.zip file for your installation. Please check more on this guide.Best Regards,P ... bemyselfhk Website sign up form problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2020 at 11:53am   6 Most recent comment from PenciDesign:Hi,I just adjust it to help you. It seems the signup form works now.I can see the success message appears now after try to register - check this image: http://prntscr.com/w6hiotBest Regards,PenciDesi ... chafolks Deprecated jQuery.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2020 at 2:59am   3 Most recent comment from chafolks:Hi, Thanks. There were some plugins that have not updated. So I updated all of them and now the deprecation messages have been disappeared. RegardsChandana grandiaseh inspect find some errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2020 at 2:32am   9 Most recent comment from grandiaseh:Hi , very sorry， no more issue. Thank you so much.  Andres Navarro Hamburger MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 20, 2020 at 2:02am   2 Most recent comment from PenciDesign:Hi,You can change it via Customize > Logo & Header > Vertical Mobile NavigationBest Regards,PenciDesign Andres Navarro AMP not validClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2020 at 12:18pm   6 Most recent comment from Andres Navarro:I already fixed the problem, it was because os this plugin:Table of Contents PlusI deactivated and I installed another one with the same function that is working well:Easy Table of Contents