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Public Tickets

imarah Blocks for read moreClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2019 at 3:10pm   2 Most recent comment from PenciDesign:Hi,If you want to create read more inside posts content, you can use this pluginBest Regards,PenciDesign craypen peng custom cssClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2019 at 2:52pm   6 Most recent comment from craypen peng:Hi Penci,Thank you very much!  I really appreciated your effort and time!I will follow the policy next time, and not bother you with these kinds of question again!   Cheers,Julia sundayslices Santiago Sidebar SlidesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2019 at 3:47pm   2 Most recent comment from PenciDesign:Hi,1/ That's featured slider style 10 - please go to Customize > Featured Slider Options > on "Featured Slider Style" > change it to style 10.2/ Please check options for it via:Customize > Option ... rtomasevic related posts mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2019 at 2:52pm   3 Most recent comment from rtomasevic:awesomethanks dbbi45 AMP versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2019 at 3:10am   2 Most recent comment from PenciDesign:Hi,This issue caused by the URL on the footer of AMP version is wrong.Please go to Appearance > Customizer AMP ( NOT "Customize" ) > Footer > Footer Copyright > and change this code: De Bien Bonnes Id ... sundayslices Santiago Portfolio plug inClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2019 at 3:03am   4 Most recent comment from PenciDesign:Hi,Your config is wrong. You need to go Pages > Add New > and add your Portfolio shortcode there.You've added the portfolio shortcode inside a project - let's remove it.Best Regards,PenciDes ... rovinvazirani Excerpt SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 11:38pm   2 Most recent comment from rovinvazirani:Sorry I found the solution rahulprashant AdsenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 3:26pm   38 Most recent comment from PenciDesign:Hi @NILESHCHIKANE8,Please create a new ticket and our support team will check it help you. Please don't put the reply to ticket of another people because they will get notice email from your repl ... knockers mobile search button enlarges view when close button clickedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 4:18am   2 Most recent comment from PenciDesign:Hi, That's auto-zoom to input for all IOS devices. You can disable that feature by replace this code to this code: Best Regards, PenciDesign Tajda Sign-up Form FooterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 4:16am   2 Most recent comment from PenciDesign:Hi,Please go to Dashboard > Mailchimp SignUp Form > Form > and remove 'required' text on the input "Name" and save it & check again.Check this image: http://prntscr.com/ocwxqaBest Regards, ... jimhedd FaviconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 4:13am   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see your favicon can't load because it still load via http:// - not https://I've tried download your favicon, change the file name and re-upload it and it s ... sfranke1 Different Blog Page TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2019 at 3:23am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.1/ With exclude some categories in the latest posts on homepage - this theme already supports it, you don't need to use a plugin to do that. Please deactivate ... CalculatedTraveller WPBakery Soledad Featured boxes issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2019 at 5:14pm   3 Most recent comment from CalculatedTraveller:Thank you - I recreated the page as you suggested and now it is displaying correctly and I added the CSS and all is fixed. connectingdotsasia full size of image is not visible in slider or featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2019 at 4:33pm   2 Most recent comment from PenciDesign:Hi, Of course we need to crop the images to make sure all your images on the slider display good - we can't display images with origin size because it will make all the sliders look messed up. Be ... schyseth AMP QuestionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2019 at 7:31am   4 Most recent comment from PenciDesign:Hi,No we can't know about this because we don't develop that AMP plugin, so we can't know how it bug.Best Regards,PenciDesign