Public Tickets
lastcalltogate
Cannot enter customise menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 1:09pm
15
Most recent comment from PenciDesign:Hi,If "All Trips" is parent category of all the categories below. You don't need to check "All Trips" category to category of your posts. You can un-check "All Trips" for your posts categories.Best Re ...
susandee21
Yum ButtonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 12:26pm
2
Most recent comment from PenciDesign:Hi,Please add more the codes like the link you sent to your wysing editor of Recipe where you want to display the button ( put on the Text tab - Not Visual Tab )Best Regards,PenciDesign
Elliott
Not display ad in certain pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 5, 2017 at 12:10pm
4
Most recent comment from PenciDesign:Hi,Sorry, there is no way to do that.Best Regards,PenciDesign
ze_food
Front Page SnippetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 4, 2017 at 4:29am
2
Most recent comment from PenciDesign:Hi,You can check settings for sharing of Front-page via admin > SEO > Social > Click to "Facebook" tab.You can check more about that hereBest Regards,PenciDesign
Judah Levine
Comments section getting cut off on edgesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 4, 2017 at 4:25am
7
Most recent comment from PenciDesign:Hi,
Please go to Appearance > Install Plugins > and re-install the plugin you want.If you're using child theme, let's activate parent theme and install the plugin. When you done, activate child theme ...
co-magazine
Static "Home" Page + "Blog" PageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 1:51pm
1
Most recent comment from co-magazine:(this ticket can be closed)
thewonkyagency
customise white screenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 9:18am
3
Most recent comment from thewonkyagency:thanks very much, all sorted - never encountered this before!
Cecilie Ragner
PicturesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 9:07am
6
Most recent comment from PenciDesign:Hi,Have you try deactivate all plugins and try again?If it work, enable each plugin to check the plugin caused this issue.Best Regards,PenciDesign
piietje
Hide postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 7:28am
2
Most recent comment from PenciDesign:Hi,Unfortunately, there is no option to help you can do that.We will consider to add more this feature in the future.Best Regards,PenciDesign
jailya
Categories 404 errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 7:26am
6
Most recent comment from PenciDesign:Hi,Hmm, seem this issues doesn't related with our theme because I see some other categories can working fine.Please ask author of the plugin you're using about that issue. I'm sure this issue doesn't ...
Judah Levine
Logo sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2017 at 4:08am
5
Most recent comment from Judah Levine:Amazing!! Thank you so much, that worked perfectly.
Christianna11
Logo SizesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 2, 2017 at 2:55pm
2
Most recent comment from PenciDesign:Hi,Logo for Soledad very flexible based on your logo.But, if you want us recommend a size, we can recommend you use image with 300-500px width for desktop & mobile - the height is flexible with the wi ...
schyseth
Customize --> Related PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 2, 2017 at 7:25am
4
Most recent comment from PenciDesign:Hi,Yeah, it's related posts from Jetpack plugin.You can deactivate it by disable related posts from Jetpack.Best Regards,PenciDesign
panospan
Thumbnails of Pinterest, Popular and Recent Posts Widgets not showing up! Conflict with Premium Plugin!Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 2, 2017 at 7:19am
3
Most recent comment from panospan:Hi,Thank you for your response.I will ask the author of it to take a look at it.Best regards,Panos
chrissywoods
Recommended plug in keeps crashing siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 2, 2017 at 3:00am
3
Most recent comment from PenciDesign:Hi,Have you try deactivate all other plugins you're using and try activate Penci Soledad Demo Importer plugin again? Maybe this plugin has conflict with a plugin you're using.If it work, you can enabl ...