Public Tickets
hangbbud
hhhClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 27, 2022 at 2:32am
2
Most recent comment from PenciDesign Supporter:Hi,Here is a shop page URL: https://tuonglaichocon.com/shop/Please change it on the menu & another place you've used on your site.Regards,PenciDesign.
serial-buddha
Licencing for stagingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 7:43pm
3
Most recent comment from serial-buddha:OK, it is too late now for the sites (there are 2), as the licences have been bought already. But good to know for the future. Thank you . Best regards, Matthias
jskow0918
Update caused image errorsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 5:50pm
2
Most recent comment from PenciDesign Supporter:Hi,Soledad already included the lazyload image feature, so please disable it on the SiteGround Optimizer plugin.Regards,PenciDesign.
jijiart
Transfer purchase codeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 8:22am
3
Most recent comment from jijiart:Thank you so much!
jijiart
Install this themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 8:07am
3
Most recent comment from jijiart:I will do this! Thanks alot!
BryonC
Header missing on post pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 5:49am
2
Most recent comment from PenciDesign Supporter:Hi,Please temporarily disable the maintenance mode or send me a WordPress admin account in a private reply. I'll check your site issue.Regards,PenciDesign.
luishuarco
Menu buildClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 2:17am
2
Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Create sub-menu content by going to dashboard → Penci Block → Add new: add a custom sub-menu content by using Elementor/WPBakery Page Builder.2. Navigate to Appeara ...
Stinna
Webpage errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 9:31pm
5
Most recent comment from FWD2016:Thanks for the reply.Here is more information to forward to the theme developers & management:Ever since I purchased the theme in 2017, the only notice that appeared in the Admin area of WordPress is ...
MattMadsen
Child ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 7:13pm
13
Most recent comment from MattMadsen:Im sorry. Thanks
BerserkSmiley
Instagram connectClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 6:29pm
5
Most recent comment from PenciDesign Supporter:Hi @Mini,Please create a new private ticket with your WordPress admin account. I need to check it on the site dashboard.Regards,PenciDesign.
nwnuyhs
WhyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 4:01pm
1
Most recent comment from nwnuyhs:plesse delete this ticket ，thank you
auliP
UploadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 12:59pm
3
Most recent comment from auliP:Thank you so much PenciDesign! Best,Auli
tatawbcn
video/lastest video boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 5:52pm
8
Most recent comment from PenciDesign Supporter:Hi,Here is the info when I tried to debug your Youtube API key:The provided API key has an IP address restriction. The originating IP address of the call (2a02:1778:113::68:151) violates this restrict ...
Mani
Misssing ampthtml tagClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 12:41pm
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site and have not found any plugins installed.Please check your site correctly.Regards,PenciDesign.
Pavlos Kas.
Post not opening for some people, showing Jquery stuffClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 8:47am
4
Most recent comment from PenciDesign Supporter:Hi,1. The options on your screenshot doesn't relevant to the problem you've described, so you can keep all these settings,2. I'm also still not facing this error on my devices, this err ...