Public Tickets
AlbertCrane4
Google Tag Manager
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 hours ago
3
Most recent comment from AlbertCrane4:Hi, i'm looking for where we place it in the on every page, not the header. I don't believe you addressed that part of the concern when I clearly stated that in the ticket.
Linh
Speed optimization service
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 hours ago
1
Most recent comment from Linh:Do you have a website speed optimization service? I would like to know more.
limijer
bug: The element can't be loaded from the server.
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 hours ago
4
Most recent comment from hall3008:how did you downgrade the elementor version?
Kenneth
Ultimate Member filter Catagory
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 hours ago
7
Most recent comment from Kenneth:It is restricted to logged in users only.
Avniloff
RSS
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 22 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
Do you mean the RSS Feed? This feature is already included in the WordPress core. You can read the full documentation at this link: https://www.hostinger.com/tutorials/wordpress-rss-feed
Regards,P ...
ryanb237
Featured Slider Issue in Chrome
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 22 hours ago
3
Most recent comment from ryanb237:Hi - you can use the same login that I provided you yesterday for the staging environment. Your account is still active for https://staging-2acc-itsfordogs.wpcomstaging.com/ (admin is https://stagi ...
mythologica
Request for social media options
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
2
Most recent comment from PenciDesign Supporter:Hi,
Yes, we will add these social media options in a future theme update.
For now, you can also add this manually by going to Dashboard → Soledad → Add & Order of Social Icons. In the Add New Soci ...
ryanb237
Reading Time & Weird Cookie DataClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
15
Most recent comment from ryanb237:That worked! Thanks again :) really appreciate your help.
Rossano Paris
wrong site header visualizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
3
Most recent comment from Rossano Paris:Thank you very much
Angel Rivarola
Enlace roto del menú móvil
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
...
Edwin M
home page cached and not updating
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
5
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.
Regards,PenciDesign.
nuvoledibelleza
Slogan non centeredClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
8
Most recent comment from nuvoledibelleza:Many thanks for your precious help, I appreciate it!
elsatove
Can't Add Blocks/Templates, Error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
7
Most recent comment from PenciDesign Supporter:Hi @limijer,
Please re-update the Soledad theme by following the detailed instructions in the document at this link:
How to re-update the Soledad theme?
Regards,PenciDesign.
ryanb237
CSS issue with Header (style 6)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
3
Most recent comment from ryanb237:I was able to resolve the styling issue by turning off the Minify HTML setting under Page Optimizations,
penelope15
Typography
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
I'm still unable to access your site.
Please clear all the browser caches and check again.
Regards,PenciDesign.