Public Tickets
bullshmaiser
[email protected]
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 15 hours ago
4
Most recent comment from PenciDesign Supporter:Hi,
In this case, I recommend updating Soledad to the latest version. This will resolve the font listing issue in the Elementor options field.
Regards,PenciDesign.
huashuqi
query
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 15 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
Could you please send me the link to the category you've selected?
Regards,PenciDesign.
Jon
woocommerce
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 22 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
You can continue using this theme without any issues. We plan to include updates to this template in a future theme release.
If you have any other questions or need assistance, feel free to reach ...
Mike Zenczak
How To Update Mobile Navigation Page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 day ago
2
Most recent comment from PenciDesign Supporter:
Hi,
Please go to Dashboard → Header Builder → Edit with the "Penci Header Builder" then add the HTML content to the mobile sidebar content like the screenshot below:
On the Desktop, please ...
meenamac
Excerpt limit to change from words to character
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
6
Most recent comment from PenciDesign Supporter:Hi,
You should paste this code into the function.php of the child theme or via the CodeSnippet plugin here: https://wordpress.org/plugins/code-snippets/
function limit_post_title_on_archive($title, $i ...
freshde
Theme update breaking our website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
Please temporarily disable the two-factor authentication, as I’m currently unable to log in.
Regards,PenciDesign.
Mike Zenczak
Proper logo size, placement on magazine themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
7
Most recent comment from Mike Zenczak:Think we have it functioning properly on all formats, desktop, mobile, sidebar navigation, etc.
Mashiur Rahman
SIte redirecting issue
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
I’ve created a screen recording video in my browser for this case. Please check it here: https://streamable.com/03wmrl
Regards,PenciDesign.
voua
Server 500 error
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please follow the detailed instructions in the document at this link: https://elementor.com/help/500-error/
Regards,PenciDesign.
mitfol
The site header disappearedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
5
Most recent comment from mitfol:Hello,Everything is fine now. It would be nice if I didn't bother you with the next updates. Thank you for your support.Regards.
maxourisg1
front page bug
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Please re-edit the homepage using Elementor. Make sure everything displays correctly in Elementor’s preview mode, then click the Save Changes button. After that, clear all caches and check the p ...
meenamac
show page title and breadcrumb in category page and archive page
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
16
Most recent comment from PenciDesign Supporter:Hi,
Please understand that Elementor is a page builder that uses a user-friendly interface with post titles for easy management and searching.
The Soledad theme doesn’t support entering post IDs dir ...
jcroody
Features not showing and updates
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
6
Most recent comment from PenciDesign Supporter:Hi,
I've logged in to your site and here is some feedback:
1/ The Envato token you've entered is from an account that did not purchase the Soledad theme. Please make sure you generate the to ...
Massimo Ercolani
problemi con annunci Google AdSense
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
2
Most recent comment from PenciDesign Supporter:Hi,
Based on the screenshot you sent, this issue is likely related to a browser add-on you have installed—possibly an ad blocker. Please try disabling all browser add-ons or check again using a priv ...
koalashoes
scrolldown menu color
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
4
Most recent comment from PenciDesign Supporter:Hi @praveenputtur,
This is the Soledad theme support ticket. If you need help with the PenNews theme, please create a new ticket under the PenNews theme category and include your site URL. I’ll chec ...