Public Tickets
Nightwalker712
WordPress Server Requirements for Soledad
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 hours ago
2
Most recent comment from PenciDesign Supporter:Hi,
The Soledad theme has the same system requirements as WordPress. You can view them here: https://wordpress.org/about/requirements/
Regards,PenciDesign.
Nelson
Change colors for OL/LIClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
3
Most recent comment from Nelson:Thank you so much.keep up with the great work.
SalvandoVidas
Full width
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
7
Most recent comment from PenciDesign Supporter:Hi @Madu Band,
Please create a new ticket and include your site information. We’ll check it and assist you accordingly.
Regards,PenciDesign.
JGSHIN
Request for reset to cancel the existing registration and proceed with a new registration
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 2 days ago
4
Most recent comment from PenciDesign Supporter:Hi @BG-PITK,
Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,PenciDesign.
Fjura
Character count limit
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
6
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (max-width:961px) {
.comments .children,
.comments > .comment > .comment,
...
Helga Post
Penci Recipe
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
6
Most recent comment from PenciDesign Supporter:Hi,
For now, you can switch back to the Classic Editor to temporarily work around this issue on your devices. We’re still taking some time to investigate the issue on the staging site.
Regards,Penci ...
LillaGreen
Facebook eidget not working after Soledad Update
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 3 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
That’s strange. We didn’t touch or modify any features related to Facebook.
Please send us a screenshot or the URL related to this issue, and I’ll check it and help you resolve it.
Regards,P ...
Joanin
Header translationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
3
Most recent comment from Joanin:Indeed! Thank you very much
Joanin
HN
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 4 days ago
2
Most recent comment from PenciDesign Supporter:Hi,
Unfortunately, the current version of the Soledad theme does not support this customization option.
Regards,PenciDesign.
Joanin
Language-Specific Ad CustomizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 5 days ago
3
Most recent comment from Joanin:Alright, thank you for this information sir and your kindness
Rahul Gupta
Use theme on multiple website
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
8
Most recent comment from PenciDesign Supporter:Hi @RubyyNguyen,
Please purchase an additional license to use it on another website, as each license can be used for one website only.
Regards,PenciDesign.
weslei
Soledad problem
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
Could you please send me the URL that contains this issue? I’ve checked your site, and the post categories are displaying correctly on most pages.
Regards,PenciDesign.
Olivier
I need a refund, i got this yesterday
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
4
Most recent comment from PenciDesign Supporter:Hi,
Regarding this case, please send a message to my leader by filling out the contact form at this link: https://themeforest.net/user/pencidesign#contact.
Regards,PenciDesign.
emersonerlls1
Problems creating postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 6 days ago
4
Most recent comment from emersonerlls1:Sorry, I made a mistake. I believe the post ended up like this because when I created the text using WPBakery, I chose the option "Blank Page Layout by WPBakery". When I choose the option "Default Wor ...
Joanin
Accidentally Reset allClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated 1 week ago
5
Most recent comment from Joanin:Alright, I understand, thank you