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Public Tickets

shaanchopra Lifetime Update after Support on ThemforestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 10:16am   4 Most recent comment from PenciDesign:Hi,You can check this guide to know how to update the theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign itsjuliejulie installing themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 9:47am   2 Most recent comment from PenciDesign:Hi,You need to extract download package and use soledad.zip file for your install.Please check more on this guide.Also, you should check documentation for this theme here to know how to config this th ... TinasInreOas h1 in the website title or identityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2019 at 9:42am   4 Most recent comment from PenciDesign:Hi,You can change this text via Dashboard > Settings > General. The alt text from my image I showed for you will auto get from there.Best Regards,PenciDesign adatfalo AdBlocker blocking the Featured SliderClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 25, 2019 at 2:57pm   4 Most recent comment from Penci Design:Hi,Please deactivated all plugin ( excrept plugins come form the theme and try it again ) - If it work, let's enable each plugin to check what's plugin caused this issue.If you find anything ... Manuel Podetti Single PostClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 25, 2019 at 1:57pm   2 Most recent comment from Penci Design:Hi,Please go to Dashboad > Appearance > Wdigets then add "Mailchimp Sign-Up Form" widget to "Footer Signup Form" sidebar as screenshot http://prntscr.com/ngrknvBest Regards,PenciDesign duchuy0908 Instagram slider problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 11:07am   3 Most recent comment from PenciDesign:Hi,This issue caused by your instagram account is private. Please change it and try with username again.Best Regards,PenciDesign rnbjunk Problem with site since 1 weekClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 25, 2019 at 9:16am   3 Most recent comment from rnbjunk:We resolved the problem Thanks for help ana_travelguaplous Palombini Menu barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 8:31am   2 Most recent comment from PenciDesign:Hi,You need to go Appearance > Menus > edit menu item "Blog" and select category "Blog" to display as mega menu.Best Regards,PenciDesign sabdaawal How to insert script in <head> and <body>>Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 2:32am   2 Most recent comment from PenciDesign:Hi,You can insert custom code inside tag via Customize > Logo and Header Options > Add Custom Code Inside TagAnd add custom code inside tag via Customize > Footer Options > Google Analytics CodeBes ... jbeladina Search AppearanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2019 at 2:30am   2 Most recent comment from PenciDesign:Hi,You need to wait some days for google can update it It's not update right away.Best Regards,PenciDesign Fjura Underline hyperlink exceptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 3:33pm   3 Most recent comment from Fjura:that seems to worked perfectly, thank you,  you are the best! gostorecc Demo import is not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 24, 2019 at 2:34pm   9 Most recent comment from Penci Design:Hi,Please go to PenNews theme/template-parts/single/style-1.php fine on line is 84.then add custom code you want as screenshot http://prntscr.com/ngaqhpBest Regards,PenciDesign primeassetsource reduce-space-above-content-sectionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 2:00pm   2 Most recent comment from primeassetsource:Its working, Please close the ticket FionaChilds 503 ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 24, 2019 at 3:06am   6 Most recent comment from PenciDesign:Hi,You can use window media player to view the video I sent.Also, as I checked, with the connection like that - it can caused 503 error is normal. So, the best solution for you now is requirements you ... herztopf activate page numbersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 23, 2019 at 8:14pm   3 Most recent comment from herztopf:many thanks!!!!!!!!!! i did it, best regardssandra