Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

uneven_year943 Not responsiveClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2023 at 9:10am   15 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Fjura Floating sharing buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2023 at 9:03am   9 Most recent comment from PenciDesign Supporter:Hi,I've checked your site again, this is an error in the server configuration.Please follow the document at this link to understand how to resolved it: https://crunchify.com/how-to-fix-access-co ... Art Miramar Problem with ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2023 at 12:58am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Elenentor → Settings → Features: disable the following features: - Global Style Guide - Nested Elements - Flexbox Container - Grid Container Save changes and check a ... johnzic Search icon not showing on headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 11:51pm   21 Most recent comment from johnzic:hi i fixed that too. just close this ticket, it is all working. if anything comes up i will start a separate ticket. thank you for all your help. My Anh How I can use the themes for another domainClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 4:52pm   4 Most recent comment from PenciDesign Supporter:Hi @depoiscafe,Please create a new ticket with your license code, I'll check and help you.Regards,PenciDesign. Stefan Hoffmeister Disable creating Pagination ArchivesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 4:03pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard SEOPress → Titles & metas → Advanced → noindex on paginated archives and check the box: Add a meta robots “noindex” for all paginated pages of the archives.Regards, ... Fjura Spacing on tagsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 11:34am   6 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .penci-category-description > div {    margin-bottom: 20px;}Regards,PenciDesign. kmantila spinning wheelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 11:07am   15 Most recent comment from kmantila:Hi,Thanks for the reply.We have two Mac laptops here and it's happening on both laptops. FYI - When I scroll using the  the scroll bar there's not a problem. The problem is happening when ... linhoday word link's colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 7:28am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Colors → Color for Links: change the link color at this option.Regards,PenciDesign. therim Pop up promoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 3:31am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Anisheltho Google LoginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2023 at 12:56am   2 Most recent comment from PenciDesign Supporter:Hi, Please install the Nextend Social Login and Register plugin & follow the document at this link: https://wordpress.org/plugins/nextend-facebook-connect/ Regards,PenciDesign. Stefan Hoffmeister Load More / Infinite Scroll - Browser ProblemsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2023 at 5:34pm   2 Most recent comment from PenciDesign Supporter:Hi,Have you installed any security plugins? The problem is that your site has blocked the Ajax request for the guest user, so all the AJAX features can't work properly.Please try to disable all p ... Belen Otero Homepage Featured Categories shown randomClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2023 at 12:50pm   15 Most recent comment from Belen Otero:Done! It's perfect now!!Thank you so much for the help!! Nuno Bexiga Change the color for a button , not only the texClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2023 at 8:25am   7 Most recent comment from Nuno Bexiga:Ok. Many thanks. I tought it could have any block or any thing to add or customize buttons . unionfabchina Website performance DClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 24, 2023 at 4:08am   2 Most recent comment from PenciDesign:Hi,To optimize your site speed, please do following this guide:https://soledad.pencidesign.net/soledad-document/#speed-optimizationIf you still get D score, let me know.Best Regards,PenciDesign