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Public Tickets

DavidBannister How to shorten post title in mobile viewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:27am   5 Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot and take note. I'll check and send you a quick solution.Regards,PenciDesign. Marina747 Wp RocketClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:26am   6 Most recent comment from PenciDesign Supporter:Hi,I don't know how Google collects your site data, but I don't think the problem comes from the WP-Rocket.You can discuss this issue by going to the Google Forum at this link: https://devel ... Cherilyn 123 Import Demo DataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 2:27pm   2 Most recent comment from PenciDesign Supporter:Hi,1. When you've seen this message, this means all the demo content has already been imported successfully, the current progress will resize all the image files to fit the layout size.2. Please ... ozansalcii Penci Frontend Submission With Penci ReviewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 1:35pm   3 Most recent comment from ozansalcii:Thank you for your quick response. Looking forward to future updates :) James Auten cannot change icenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 1:10am   7 Most recent comment from James Auten:It looks great.  THANKS SO MUCH!What was the problem, if you don't mind my asking? lifeisfullofgoodies CLS ShiftClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 12:52am   12 Most recent comment from PenciDesign Supporter:Hi,Yes. If you want to improve the LCP, FCP, .. for all the locations, you need to use the CDN service.Regards,PenciDesign. lifeisfullofgoodies Webp Pictures vs Elementor/SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 4:35pm   2 Most recent comment from PenciDesign Supporter:Hi,If you want to use the Webp image format for your site, you should install one of the following plugins:- Imagify: https://wordpress.org/plugins/imagify/- WebP Express: https://wordpress.org/plugin ... Florian VERNERET Youtube video not display anymoreClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 3:39pm   4 Most recent comment from Florian VERNERET:I dont really understand... it's working now !Maybe it was a problem with youtube...ThanksYou could close the ticket discussingfilm Font changesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 2:33am   8 Most recent comment from PenciDesign Supporter:Hi,This is an issue with the WP-Rocket plugin, please disable the WP-Rocket Optimize CSS delivery feature and check again.In general, I recommend you should use our pagespeed optimization plugin by fo ... lifeisfullofgoodies Poor INPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 2:26am   2 Most recent comment from PenciDesign Supporter:Hi, This is a new update of the Google PageSpeed Insight (https://www.seroundtable.com/google-search-console-inp-core-web-vitals-warnings-35681.html) Please wait for our team to improve this key in t ... Dahawk88 Pages not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 12:53am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Elenentor → Settings → Features: disable the following features:- Global Style Guide- Nested Elements- Flexbox Container- Grid ContainerSave changes and check again.R ... lifeisfullofgoodies Replaced custom fonts still trying to load?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2023 at 1:19pm   5 Most recent comment from lifeisfullofgoodies:Tried different solutions...the result showed two days later...what is a bi strange...but yeah...removed pakgondal Unable to crate AI ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 5:18pm   6 Most recent comment from PenciDesign Supporter:Hi,Regarding the pricing of OpenAI, please refer to this link: https://openai.com/pricing. Our plugin utilizes the OpenAI API, and we do not sell or earn any affiliate program from this site. If you h ... lifeisfullofgoodies Pagination Issue Accessibility penci latest postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 4:27pm   8 Most recent comment from PenciDesign Supporter:Hi,Yes. About the accessibility issue, please wait for our team to improve it in the future theme update.Regards,PenciDesign. lifeisfullofgoodies Excessive DOM SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:10pm   3 Most recent comment from lifeisfullofgoodies:Well there surely is according to the guide you mentionend....and it e.g. says..Page Builders that generate bloated HTML Page builders like Elementor or WP bakery often create bloated code that has a ...