Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

black_n_white_boxes Soledad Instagram Feed Widget ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 26, 2020 at 4:10am   2 Most recent comment from PenciDesign:Hi,I can see it loads - but just some images can be load: http://prntscr.com/t6omrdCan you try again with plugin Smash Balloon Social Photo Feed to see it works or not?Best Regards,PenciDesign Azael222 fatal errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 26, 2020 at 4:07am   8 Most recent comment from PenciDesign:Hi,No - Update plugins doesn't make your layouts lose..I never get this issue before, can you try again to see it lose or not?Best Regards,PenciDesign erinkhenry Auto Render ExcerptClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 26, 2020 at 3:09am   2 Most recent comment from PenciDesign:Hi,Yeah, that's exactly. Because the_excerpt() function from WordPress will auto remove all HTML ( include paragraphs, bold tag, italic tag... ) so that's normalIf you want to keep that tag ... multitasker_ Double Comment Boxes With ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 25, 2020 at 3:46am   5 Most recent comment from PenciDesign:Hi @Thestyledare1,Please create a new ticket and we will check it help you. Don't put reply to tickets of other people because they will get notice email from your replyBest Regards,PenciDesign CalculatedTraveller Soledad RecipeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 25, 2020 at 3:42am   6 Most recent comment from PenciDesign:Hi,Yeah, when you print something, all the HTML of the print will appear first, and stylesheet will be load after..Best Regards,PenciDesign ajda01 Visual editor for field NotesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 25, 2020 at 3:12am   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support for this feature.We will consider to add more this feature in the next update version of SoledadBest Regards,PenciDesign marsm Review snippets issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 24, 2020 at 4:38pm   3 Most recent comment from marsm:That is great. Thanks for letting me know.great work in this template. Probably the best template I’ve used for Wordpress based on flexibility and ease of use. Amazing job! webareca Arrows and social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 24, 2020 at 3:36pm   8 Most recent comment from webareca:Hi :)I've resolved the problem by adding a "Better Font Awesome" plugin. Thank you for your help. Best Regards,Ahmet Recai asuraguys penci lasted post thumbnail disappearClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 24, 2020 at 11:20am   3 Most recent comment from asuraguys:Thank you, I was follow suggestion and I found it because Lazy load from SG that work overlap with optimole. Magdalena Post thumbnailsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 24, 2020 at 9:37am   9 Most recent comment from PenciDesign:Hi,As I can see, all other featured images displayed fine. So, please try remove currently featured image, change image name and re-upload it. Clearly all the cache and check it again.Best Regards,Pen ... marsm Internal links showing as comments.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 23, 2020 at 8:45pm   7 Most recent comment from marsm:thank you. itsmemona resizing logo on header menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 23, 2020 at 5:09pm   3 Most recent comment from itsmemona:Perfect! Thank you so much!!! mara-z Featured image does not show in ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 23, 2020 at 5:01pm   4 Most recent comment from PenciDesign:Hi,This caused by lazyload images from SG Optimize plugin.Let's go to SG Optimize plugin settings > deactivate all lazyload images & videos there.Best Regards,PenciDesign angelika0310 bug with single slider gallery on SOLEDADClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 23, 2020 at 4:37pm   4 Most recent comment from PenciDesign:Hi,It's not the same. Your website height doesn't auto changed because the slider doesn't auto play. It just changed when someone viewing galleryWe can't make all images on the sin ... luckyathena fontype and othersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 23, 2020 at 4:32pm   4 Most recent comment from PenciDesign:Hi,1/ Please add more this code to Customize > Custom CSS to apply this for mobile: @media only screen and (max-width: 479px){ .cat > a.penci-cat-name, .penci-grid li .item .cat a, .penci-masonry .ite ...