Public Tickets
valeryv
Soledad with Lifter LMSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 30, 2020 at 3:49am
2
Most recent comment from PenciDesign:Hi,Unfortunately, we didn't tested the theme with Lifter LMS before..But, I think it will work fine, so you can give it a try.Best Regards,PenciDesign
ignatescuadi25
images not loading at all - please help!Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 10:41am
5
Most recent comment from ignatescuadi25:Indeed guys. it was a tag manager plugin that screwed it up FYI.THank you for the fast reply and for the theme. it's gorgeous!!
SerenityWedding
Featured image not showing for blogsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 5:39am
3
Most recent comment from SerenityWedding:Thank you for that, its greatly appreciated
Minus37
website theme changeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:12am
4
Most recent comment from PenciDesign:Hi,If so, you need to edit those pages, remove all those shortcodes and re-build those page again by use Elementor. There is no another way..Best Regards,PenciDesign
sprysparrow
Removing Plug Ins from WordpressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:10am
2
Most recent comment from PenciDesign:Hi,Yes, you can deactivate or remove it. It doesn't affect anything to your site.Best Regards,PenciDesign
mariecorish
Like Share CountClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:08am
2
Most recent comment from PenciDesign:Hi,It's not element from our theme - it seems come from a plugin you're using. Let's check and disable it.Best Regards,PenciDesign
ignatescuadi25
File is corrupt - theme has crashedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 29, 2020 at 4:00am
2
Most recent comment from PenciDesign:Hi,Have you create a Twitter App for your site and fill the information via Dashboard > Settings > Twitter Feed Auth - check this image: http://prntscr.com/t886n7 ?Best Regards,PenciDesign
huesoamz
Container margin left "bug"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2020 at 7:06pm
2
Most recent comment from huesoamz:Well the issue was that I dont have created the "topbar" menu, after created that the fix was resolved.You can closed the ticket,Thanks.
feeninforgreens
featured imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 28, 2020 at 5:04pm
2
Most recent comment from feeninforgreens:I figured it out. Thanks
Eduardo Carreiro
Penci Widget Recent/Popular PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 1:55pm
2
Most recent comment from Eduardo Carreiro:Sorry, I found! Forget this ticket!
harini_manivannan
Website downClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 8:01am
4
Most recent comment from PenciDesign:Hi,Now, please re-activate each plugin to check what's plugin caused this issue.Check more on this video tutorial for example:https://www.youtube.com/watch?v=sUI-XUD6WUY&feature=emb_titleAlso, yo ...
Nav Kaur
Unable to remove 'Share to Twitter and facebook' buttonsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 7:55am
2
Most recent comment from PenciDesign:Hi,That's social sharing from Jetpack plugin - It's not come from our theme.Please check settings from Jetpack plugin and disable it.Best Regards,PenciDesign
discussingfilm
AMP/CSS OverloadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2020 at 7:54am
5
Most recent comment from PenciDesign:Hi,1/ You can put your AMP ads to google ads options via Appearance > Customizer AMP. Those options works with custom HTML also.2/ The AMP version just supports display latest posts & featured categor ...
pakashastra
add scroll bar to Categories in Primary menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 7:37pm
3
Most recent comment from pakashastra:Thanks! I figured out a way of adding child categories to reduce the length of the categories.
slavkozivkovic
Mobile Menu LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2020 at 5:55am
3
Most recent comment from slavkozivkovic:It worked, thank you