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Public Tickets

Padresfelices Optimization Plugins = crash?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:39am   7 Most recent comment from Padresfelices:Great thanks! Padresfelices Even Design for Home PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:38am   3 Most recent comment from Padresfelices:Ah that's a shame, I dislike uneven designs. I can now see why your demo is perfectly even, you guys use the same posts description:Lommodo ligula eget dolor. Aenean massa. Cum sociis que penati ... sam_opp Sticky side bar adsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:02am   2 Most recent comment from PenciDesign:Hi,You can drag & drop widget "Custom HTML" to your sidebar and paste your ads code there to get your ads display on the sidebar.Best Regards,PenciDesign mkozlowski72 Update failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... joyfullygrowing theme update failClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... serena482742 How can i hide "the latest" on Homepage?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:49pm   2 Most recent comment from PenciDesign:Hi,You can do that by go to Customize > Homepage Options > on the "Heading Latest Posts for Homepage" > let it blank.Best Regards,PenciDesign tim-nieuwpoort Video on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:48pm   8 Most recent comment from PenciDesign:Hi,The youtube API key doesn't related with this issue.The youtube API key just uses for element "Soledad Videos Playlist" from Elementor or WPBakery Page Builder and widget "Soledad Videos Playl ... ineke_vg perfume business not availableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:39pm   2 Most recent comment from PenciDesign:Hi,Please make sure you're using latest version of plugin "Soledad Demo Importer" to get it.To do that, please go to Plugins > All Plugins > deactivate & delete plugin "Soledad Demo Importer".Aft ... KaribOpak Featured Video Background not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 8:12am   12 Most recent comment from PenciDesign:Hi @leannerenee89,Please create a new ticket and we will take it a look on this help you.Don't put reply to tickets of another people because they will notice email about your reply.Best Regards, ... love9522 amp date not show correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 2:21am   8 Most recent comment from PenciDesign:Hi,Ahh, ok I understand it nowCurrently AMP version doesn't support for display modified date.We will consider to add more this feature in the next update version of AMPBest Regards,PenciDesign CatchingGlancesBoutique Theme UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 2:14am   2 Most recent comment from PenciDesign:Hi, We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,We're waiting for them to fix this issue.At this moment, p ... leavenly Blog Page AppearanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 4:05pm   5 Most recent comment from leavenly:Hi! I did do step 1, but I didn't click save changes. *facepalm*Got it working now and it looks amazing! Thanks so much! fotospire Border on videoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 3:23pm   4 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to fix it: .standard-post-image.video-post .fluid-width-video-wrapper{ padding-top: 56.3% !important; }Best Regards,PenciDesign petitepamplemousse AlertsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 3:20pm   4 Most recent comment from PenciDesign:Hi,It's issues from Revolution Slider - you can download latest version of Revolution Slider from my attachment and do the same way before to update this plugin also.( like update WPBakery plugin ... jczechowska86 Facebook widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 3:18pm   2 Most recent comment from PenciDesign:Hi,You can go to Appearance > Widgets > edit "Facebook Page Widget" > and check to "Show Faces" and "Show Stream"That's all features provided from FacebookBest Regards,PenciDesign