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Public Tickets

JoannaBilska theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 1:33pm   2 Most recent comment from PenciDesign:Hi, We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues, I've contacted them and they said will fix it as soon as ... sudeepta91 theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 9:59am   3 Most recent comment from sudeepta91:ok thanks  mamacaramel Unable to update soledad theme toClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 9:13am   2 Most recent comment from mamacaramel:Problem resolved. I updated it in FTPBest regardsCarmen tudor_deleanu Optimizing Instagram topnav sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 4:19am   2 Most recent comment from PenciDesign:Hi,It's images load from Instagram and the image URL provide by Instagram also.There is no way to optimize it.. Because it's resource from Instagram - not from your site.Best Regards,PenciDe ... Dirkandmuriel I can't edit my blog post.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 4:14am   2 Most recent comment from PenciDesign:Hi,If you want to create a Blog post page can be edit. I recommend you use Elementor to config your blog page.Please install Elementor and use element "Soledad Latest Posts" from Elementor to config y ... soulfulpalate Import demo stuckClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 28, 2020 at 4:11am   4 Most recent comment from PenciDesign:Hi @thefithappyfoodie,This is ticket for Soledad theme - not PenNews.Please create a new ticket for PenNews and our support team will check it help you.Best Regards,PenciDesign migued Problem with uploading imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 27, 2020 at 2:52pm   6 Most recent comment from PenciDesign:Hi,If so, please send us an email via our contact form.Best Regards,PenciDesign jczechowska86 Instagram top widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 27, 2020 at 2:05pm   2 Most recent comment from PenciDesign:Hi,Please wait for the new update and we will add the fix for this issue.The new update will come in this week or next weekBest Regards,PenciDesign GalPalblog bugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 27, 2020 at 3:32am   2 Most recent comment from PenciDesign:Hi,As I can see on your site - your config is wrong.Please copy this URL: https://galpal.net/wp-content/uploads/2020/02/IMG_4354_Facetune_20-02-2020-12-56-39-2.jpg And put it to this option:  http:/ ... ugurege ege How can i insert elementor elements inside textClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 27, 2020 at 3:29am   4 Most recent comment from PenciDesign:Hi,Please split your text by use 2 elements "Text Editor" and put the Button element in middle.Check this image: http://prntscr.com/r89a2jBest Regards,PenciDesign Viswanath Reddy where to edit social sectionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 26, 2020 at 1:18pm   2 Most recent comment from PenciDesign:Hi,You can change it via Customize > Social Media Options.Let blank any social media icon you want to hide.Best Regards,PenciDesign censinger Moving WidgetsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 26, 2020 at 3:45am   4 Most recent comment from PenciDesign:Hi,No - I mean you will re-build that widgets by use Elementor on the place as you want and remove that widget from your FooterBest Regards,PenciDesign spartanmediang AMP pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 26, 2020 at 3:27am   2 Most recent comment from PenciDesign:Hi,Yeah, that's AMP plugins for Posts - of course if you don't have any posts - it will display blankAMP has too much hard rules and most of all page builder plugin can't be validate on ... fashionelka OffsetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 25, 2020 at 3:19pm   6 Most recent comment from PenciDesign:Hi,Are you building a new website? If so, you need to buy a new license for that site.Because with each license - you just can use for only one websiteBest Regards,PenciDesign TAGC16 Update available for SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 25, 2020 at 2:55pm   8 Most recent comment from PenciDesign:Hi @tim-niuewpoort,I just checked the guide on anonymous browser, and I can watch it without any issue, can you check it again?Best Regards,PenciDesign