Public Tickets
duet73
pdf filesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 9:48pm
11
Most recent comment from duet73:thank you so much and sorry for the mix up.all the best,Yotvat
EmilieBern
Child themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 3:57pm
2
Most recent comment from PenciDesign:Hi,1/ If you don't know about the codes - you don't need to use child theme. Child theme uses for developers want to override the files in the parent themeUse parent theme is good for a beginner like ...
brandyk_a
Error in Soledad ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 7:27am
2
Most recent comment from brandyk_a:The update of Wordpress solved this issue
brandyk_a
Error in Wp_Ultimate_Recipe pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 6:56am
1
Most recent comment from brandyk_a:Hello,
the subject of this ticket is wrong
Since I cannot modify it, I've opened a new ticket
RICHENA HOLBERT
Mobile Header ImageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 3:55am
2
Most recent comment from PenciDesign:Hi,I see everything display fine on my mobile.So, please check again your site on anonymous browser on mobile to get correct results.Best Regards,PenciDesign
roadtofreckles
Post body width, sidebar widget sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 4, 2019 at 3:41am
2
Most recent comment from PenciDesign:Hi,Can you make your site live and show me URL for that two photos?Best Regards,PenciDesign
Johanna Oja
Penci Recipe pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 1:58pm
3
Most recent comment from Johanna Oja:Thank you, that's perfect!Johanna
umair
Social Icons on topbarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 4:32am
8
Most recent comment from PenciDesign:Hi,Sorry, Topbar doesn't support for display widgets there.Best Regards,PenciDesign
stangsvt1
Post date deleteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 3:26am
3
Most recent comment from stangsvt1:Thank you so much! Awesome theme!
bcbell2
comments box not showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 3:13am
2
Most recent comment from PenciDesign:Hi,Please check:1/ Go to Customize > Single Post Options > and make sure you don't check to "Hide Post Comments"2/ Make sure you allow for comments - check more on this guideBest Regards,PenciDesign
aosuchukwu
Gallery slider feature not working in new Word PressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 2:53am
2
Most recent comment from PenciDesign:Hi,Yeah, currently the new Editor of Wordpress has been removed old gallery..If you want to keep use old gallery, please install plugin Classic Editor to change back your editor to old editor.We will ...
bplatel
Logo for Vertical Mobile Nav not showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 3, 2019 at 2:26am
4
Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature at this time.. We will consider to add more this feature in the future updates.Best Regards,PenciDesign
Smartlinks
Mega Menu child childClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2019 at 3:34pm
4
Most recent comment from PenciDesign:Hi @abazal,Please create a new ticket and our support team will check it help you. Don't put reply to ticket of another people because they will get notice from your reply.Best Regards,PenciDesign
thaide
EkaterinaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2019 at 3:19am
2
Most recent comment from PenciDesign:Hi,
Please try add more this code to Customize > Custom CSS to fixed that issues:
@media only screen and (max-width: 1169px) and (min-width: 961px){
#navigation.menu-item-padding ul.menu > li > a,
#n ...
rayhintz
Social Media marks posts as suspicious when sharingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 2, 2019 at 3:08am
2
Most recent comment from PenciDesign:Hi,I see your site is SSL ready - check this image: http://prntscr.com/m21bu9So, please wait facebook can update it.Best Regards,PenciDesign