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Public Tickets

Rebecca Du Mobile load time is slowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2018 at 3:17am   2 Most recent comment from PenciDesign:Hi, Yeah, the issue caused by recently Google just updated rules for google page speed insights. On mobile, it requirements too much things about "Reduce server response times (TTFB)" and requirements ... Martynaschmeckt page speed on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 22, 2018 at 3:14am   2 Most recent comment from PenciDesign:Hi, Yeah, the issue caused by recently Google just updated rules for google page speed insights. On mobile, it requirements too much things about "Reduce server response times (TTFB)" and requirements ... hopesfrenzy Changed to 2 Columns?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 5:47pm   3 Most recent comment from hopesfrenzy:No - it was 2 columns and it was supposed to be 3 columns. However, looking at it today, it has fixed itself.Very odd!! We can close the ticket. scrawjiji02 Tweaking FunctionalityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 3:01pm   4 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.Unfortunately, this theme doesn't support this feature at this time..That's too much work to do and we don't provide support for requirements like that.Best Regards,P ... Martynaschmeckt 5 posts on the start pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 1:36pm   7 Most recent comment from Martynaschmeckt:You are the best :D Thanks! mbhong1 Form on home pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 1:35pm   19 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > Hamburger Menu Options > Hide Menu Hamburger Icon on MobileBest Regards,PenciDesign Martynaschmeckt LOGO in bad quality / svg file upload not possibleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 1:28pm   5 Most recent comment from Martynaschmeckt:Thank you, awesome :) ilknurkavlak Single post delete top menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 21, 2018 at 9:45am   4 Most recent comment from PenciDesign:Hi,To do that, please go to Customize > General Options > and check to "Hide Breadcrumbs"Best Regards,PenciDesign karen overn missing pluginsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2018 at 9:00pm   2 Most recent comment from karen overn:found it in the plugins folder, please close this ticket. Rajat Gaur Posts are not showing after theme updationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2018 at 2:37pm   2 Most recent comment from PenciDesign:Hi,Please try deactivate all plugins and check it again.If it work, let's enable each plugin to check what's plugin caused this issue. Maybe you have a plugin doesn't compatible with Wordpress 5.0Best ... Sharon Hu Bach shortcode for most popular post widget on pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2018 at 2:31pm   2 Most recent comment from PenciDesign:Hi,Unfortunately, there is no way to do that because the theme doesn't support shortcode like that.Best Regards,PenciDesign yoko0703 h2 tag appeared titles on a toppageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2018 at 9:49am   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.You can do that by use this custom css code: .post-entry h2 { padding: 0.5em;color: #494949;border-left: solid 5px #B4E7DB;} Best Regards,PenciDesign ilknurkavlak Penci plugin and slider problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 19, 2018 at 2:37am   2 Most recent comment from PenciDesign:Hi,This theme just supports for display Penci Slider at the top of page.Let's edit the page > scroll down and you can see option to select to display featured slider  > select "Penci Slider" here.Bes ... kafetters Logo/HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 18, 2018 at 5:40pm   3 Most recent comment from kafetters:Thank you so much! I really appreciate it! Shanna Jardim Blog to Standard websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 18, 2018 at 2:17pm   6 Most recent comment from PenciDesign:Hi,We're selling our theme on Envato and as I know, Envato doesn't provide refund for this case.You can check Envato refund policy hereBest Regards,PenciDesign