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Public Tickets

Amberette Display featured boxesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2018 at 9:53am   3 Most recent comment from Amberette:Hi Penci,What I have found out:What works:I need to leave the "Wordpress" -> Settings -> choose your Blog-Page -> choose  (-leave-empty-)And select in the Page-Dashboard -> "Custom Blog Page"Then I c ... swest1016 Google Tracking IDClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2018 at 9:13am   7 Most recent comment from swest1016:It appears I had something incorrectly in Yoast.  I've cleaned everything up and now both Analytics and Console appear to be working.  Thank you for making me think about where the problem might be. ... Pierre InstallClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2018 at 8:23am   2 Most recent comment from PenciDesign:Hi,1/ If you got that message, seem all the recommend plugins has been installed - so, no anymore plugin need to install => you get that message.2/ Do you set featured image for each your posts? If no ... lmmckay Font size on posts and pages and pages with WPBakeryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 22, 2018 at 3:12am   2 Most recent comment from PenciDesign:Hi,This theme just supports you can change the general text size for whole site via Customize > General Options > Custom Size Of Fonts in Posts (Numeric value only, unit is pixel)If you want to chang ... lmmckay Full width image on a page using visual composerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2018 at 4:22pm   2 Most recent comment from PenciDesign:Hi,You can use Full Width Row to do that - check this guide to know how to setup a fullwidth row.Best Regards,PenciDesign Vy Tran Update articleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2018 at 4:19pm   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign John Penci slider, images and plugins will not loadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2018 at 4:09pm   4 Most recent comment from PenciDesign:Hi,I still see it normal:http://prntscr.com/l8ni2hBest Regards,PenciDesign felipepiedrahitaalvarez ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2018 at 4:08pm   2 Most recent comment from PenciDesign:Hi,Please make sure you don't enable lazyload images on Jetpack plugin and make sure you don't use any lazyload images. Because this theme already supports for lazyload images, so you don't need to us ... Ronald Reset stats for popular posts widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2018 at 11:39am   5 Most recent comment from Ronald:The phpMyAdmin method worked out great.Thank you. beautyofselah Landing pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2018 at 4:45pm   2 Most recent comment from PenciDesign:Hi,When you create a new page, scroll down and you can see options for "Hide Header" & "Hide Footer" - check this imageNote: If you want to create a landing page - you should select Template for your ... adamjb27 Creating a Meet the Team pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2018 at 3:12am   2 Most recent comment from PenciDesign:Hi,Please try use this plugin to do that.Best Regards,PenciDesign lisbonLover Mobile view slider homeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2018 at 11:15am   3 Most recent comment from lisbonLover:It´s done. Perfect.Thanks Joern Menu FondsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2018 at 9:35am   2 Most recent comment from PenciDesign:Hi,1/ Please check options for it via Cutomize > Logo and Header Options > Font Size for Menu Items Level 12/ Please check options for it via Customize > Colors for Header3/ Do you mean make the vide ... DaphneO Pictures formatClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2018 at 7:48am   9 Most recent comment from PenciDesign:Hi @Ozeankind, Please create a new ticket and our support team will help you - Don't put reply to ticket of another customer because they will get notice also.Best Regards,PenciDesign EmyMTL primary category menu problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2018 at 2:21am   4 Most recent comment from PenciDesign:Hi,If so, let's send me: - Your admin url - Your admin account ( username and password  ) - Your FTP account ( FTP host, FTP username, FTP password ) or your hosting account. In a private reply ...