Public Tickets
mhaus93
Website DescriptionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 5, 2018 at 4:21pm
4
Most recent comment from PenciDesign:Hi,Please wait sometime to google can update itBest Regards,PenciDesign
mhaus93
AMP Version does not showClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 5, 2018 at 2:37pm
5
Most recent comment from mhaus93:Alright, okey. Thank you.
jkraizel
Featured SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 5, 2018 at 3:54am
2
Most recent comment from PenciDesign:Hi,Have you filter your featured slider by a category or tags? Do you sure your filter is enough 8 posts to display?Best Regards,PenciDesign
adamjb27
Yoast SEOClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 4:14pm
3
Most recent comment from adamjb27:That did not work. I found a different solution
Nikos Taskos
Features appearing on backgroundClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 8:09pm
2
Most recent comment from Nikos Taskos:It seems like that by completely removing WP and then reisntalling it solved the issue.
Problem solved ;)
Avinash
AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 11:17am
2
Most recent comment from PenciDesign:Hi,Please check guide for it hereHere is the way AMP work:When someone search a keyword on google, if your site appears in the search results and users click on this - it will load AMP pages. AMP deve ...
mhaus93
Delete Demo ImporterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 11:15am
2
Most recent comment from PenciDesign:Yeah, of course you can. You can do that via Dashboard > Plugins > All Plugins > deactivate & delete plugin "Penci Soledad Demo Importer"Best Regards,PenciDesign
jkraizel
MEGA MENU PHOTOS NOT OKClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 11:14am
4
Most recent comment from PenciDesign:Hi,1/ Your config still wrong. Please DO FOLLOWING our video tutorial on a Fresh menu item to make it correct.Let's go to Appearance > Menus > remove your current menu item 'Destinos' and all child me ...
Auriel Gallimore
Problem with updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 3:42am
4
Most recent comment from PenciDesign:Hi,1/ You can go to Appearance > Menus > and make sure you selected "Primary Menu" for your main menu.2/ For widgets, please go to Appearance > Widgets > scroll down on the bottom, where it say "Ina ...
Natiar401
loading timeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 3:38am
2
Most recent comment from PenciDesign:Hi,There is no need to optimize on that. It doesn't affect anything to your site.1/ For google fonts, that's requirements for code from Envato and we can't modify it.2/ For js, there is no need to com ...
colorsnack
Update theme via FTPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2018 at 3:31am
10
Most recent comment from PenciDesign:Hi,You're not use our AMP plugin, It come from another AMP plugin, let's ask author of that plugin for this issue.Best Regards,PenciDesign
jkraizel
regenerate thumbnailsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2018 at 8:53pm
2
Most recent comment from jkraizel:it was jetsmart's lazy load. thanks anyway!
jkraizel
Insert a new item in the home pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2018 at 9:11pm
2
Most recent comment from jkraizel:got it using the "home page" mode! OMG you theme is no simple and nice!! (L)
jkraizel
Header firts lineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2018 at 8:26pm
3
Most recent comment from jkraizel:GOT IT! THANKS ANYWAY!
cristinne
Comment section is missing on postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2018 at 8:17am
2
Most recent comment from PenciDesign:Hi,Please make sure:1/ You didn't check option via Customize > Single Posts Options > Hide Post Comments2/ Click to Quick Edit Posts:And make sure you allow comment Best Regards,PenciDesign