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Public Tickets

Yael unable to centralize logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 13, 2018 at 5:30am   5 Most recent comment from Yael:Thanks! The problem was resolved. Also just wanted to say the design of your theme is beautiful. Thanks again! NisiWanders social media iconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 13, 2018 at 3:25am   2 Most recent comment from PenciDesign:Hi,As I checked - This issue caused by plugin WP Coupons And Deals - Please deactivate that pluginBest Regards,PenciDesign WAX33 Padding around logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 13, 2018 at 3:20am   4 Most recent comment from PenciDesign:Hi,If you want to change the padding to a number > 0 - let's remove the code I sent on Customize > Custom CSSAfter that, change that value via Customize > Logo and Header Options > Logo Padding Top & ... aquintero Email Icon not working in Single PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 5:57pm   3 Most recent comment from aquintero:OMG! OF COURSE! LOLSorry, I will do it!  Anna Albareda How to download all the imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 5:30pm   2 Most recent comment from PenciDesign:Hi,I just checked your site and here is my solution:1/ A lot of hosting provide unlimited disk space - better in the future is change it to that hosting.2/ Currently, you can do following steps to re ... sandraleigh Penci RecipeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 2:59pm   4 Most recent comment from sandraleigh:Wauw, thank you - just tried with another browser, and everything was fine - didn’t think of thatRegards,Sandra Mannenmedia No Editor?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 2:38pm   2 Most recent comment from PenciDesign:Hi,Your hosting provider has been disable it. Please contact with your hosting provider and ask them about this.Best Regards,PenciDesign aosuchukwu Instagram widget issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 2:34pm   8 Most recent comment from PenciDesign:Hi,Thank you for your great words about our theme.Yeah, you will get notice updates in the future. In the future, if this theme has updates, you can go to Appearance > Themes > click to "Update Now" l ... WAX33 PenciReview optionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2018 at 3:21am   2 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign plantnomads WhitespaceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 3:01pm   2 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to do that: .featured-area{ margin-top: -60px;  }Best Regards,PenciDesign Gwen Barlow importing demo dataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 1:53pm   2 Most recent comment from Gwen Barlow:Hello, I have just tried the import again using Firefox browser instead of Edge and it worked! So I hope this will be helpful for anyone else who has a problem importing with Edge. Many thanks for a g ... chaipark MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 11:56am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.Please go to Appearance > Menus > create a new menu for your site > add menu items to your menu > scroll down and check to "Primary Menu" at the bottom.And this is ... aosuchukwu Slideshow in individual postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 3:22am   2 Most recent comment from PenciDesign:Hi,We've said about this in the documentation for Soledad theme hereAnd you can use gallery with style:  Single Slider to do that.Best Regards,PenciDesign elvinandjamie Picture on Soledad DarkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 3:21am   2 Most recent comment from PenciDesign:Hi,Please make sure:1/ You don't enable lazyload images from Jetpack plugin - If you did, let's deactivate that feature.2/ You don't use any plugin for lazyload images - If you're using any, let's dea ... Elizabeth Lapite impotingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2018 at 3:06am   2 Most recent comment from PenciDesign:Hi, Please do following steps here to switch to another demo style if you want: 1) Install & active plugin Customizer Reset & plugin Customizer Export/Import 2) Go to Appearance > Customize > cl ...