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Public Tickets

davidgruehn Cannot load Penci Speed OptimizerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 13, 2022 at 3:37am   2 Most recent comment from PenciDesign Supporter:Hi,From Soledad version 8.0.7 - the plugin Penci PageSpeed Optimizer is not needed anymore ( we've included all new speed optimization features inside the "Penci Shortcodes & Performance" plugin ... PhilDufour Penci small ListClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 13, 2022 at 2:01am   5 Most recent comment from PhilDufour:Thank you. tatawbcn turn off adsens in one postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 6:26pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this feature. You can install the Adsense plugin to add this feature. Example:Ad Inserter: https://wordpress.org/plugins/ad-insert ... marvinkhoo85 Change Sequence of Social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 3:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support re-arrange the social icons. We'll add this feature in the future update.Regards,PenciDesign. marvinkhoo85 Unable to import demo themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 2:00pm   3 Most recent comment from marvinkhoo85:Hi, I've managed to solve it by re-setting my site. Thanks. PhilDufour Category Page LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 12:44pm   6 Most recent comment from PenciDesign Supporter:Hi,If you want to highly customize the category/tag/... layout, you should use the Elementor Theme Builder. For more information, please read the document here: https://elementor.com/help/elementors-t ... Gaby-Hormonen slow website loading after last updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 10:50am   2 Most recent comment from PenciDesign Supporter:Hi,Since version 8.0.7, We've changed the optimization engine, so please make sure you've also updated Penci Shortcode & Performance to the latest version then follow the document here: http ... manupkp Can't customize the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 12, 2022 at 10:39am   5 Most recent comment from manupkp:Actually the Gallery started working after deactivating and reactivating it. So, thank you again for a good support!Manu La-Ness Albert Where to find Container Width in CustomizerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 11, 2022 at 5:14pm   4 Most recent comment from PenciDesign Supporter:Hi,No. The default width is 1230px.Regards,PenciDesign. Larice-One Failled to Uninstall DemoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 11, 2022 at 9:03am   4 Most recent comment from PenciDesign Supporter:Hi,Please make sure you've installed and activate the Elementor plugin then check again.Regards,PenciDesign. Mariana Responsive Images???Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2022 at 6:32pm   2 Most recent comment from PenciDesign Supporter:Hi,About this question, please go to Appearance → Customize → Featured Slider → General: select the image size you want to display on mobile at the "Custom Image Size on Mobile" option field.The ... balaji_profitcast FaviconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2022 at 6:18pm   4 Most recent comment from PenciDesign Supporter:Hi,I've checked on my devices. The favicon now displays properly.Please clear all the browser cache then check again.Regards,PenciDesign. AmetabT loading on mobile the web siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2022 at 4:33pm   4 Most recent comment from PenciDesign Supporter:Hi,1. If you want to hide the logo, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: #navigation.header-6 #logo {    display: none;}Logo frame as it is ... ssdfdsfds Post with full page screen?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2022 at 3:27pm   5 Most recent comment from ssdfdsfds:great! isidore_clem penci post views countClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated January 9, 2022 at 3:00pm   18 Most recent comment from PenciDesign Supporter:Hi,The PenNews theme doesn't have any similar issue with the Cronjob like to your site, so there are no options to change/improve here, the problem from your server/hosting doesn't work prop ...