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Public Tickets

kristinee UpdatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 31, 2020 at 9:20am   6 Most recent comment from PenciDesign:Hi,Can you share for me what's problems?Best Regards,PenciDesign timlaarman83 Blog designClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 31, 2020 at 8:54am   7 Most recent comment from timlaarman83:Thank you for all your help, all is good now.Thanks! k_avci License activation in subdomainClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 31, 2020 at 8:19am   2 Most recent comment from PenciDesign:Hi,If you want to activate the license on subdomain for testing - we can help you activate it.But, if you want to use sub-domain for use as a sub-site - you need to buy a new license for each sub-doma ... dillonwalsh Code Appears on UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 31, 2020 at 3:15am   7 Most recent comment from dillonwalsh:Thank you for the reply and especially for absolutely how quickly you responded to my ticket! I love Soledad and also PenNews! LaureenO Instagram FeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 31, 2020 at 2:58am   4 Most recent comment from PenciDesign:Hi,1/ To hide it on that page, please add more this code to Customize > Custom CSS: body.page-id-55 .footer-instagram{ display: none; } 2/ Please make sure you've updated the theme to latest vers ... upsangel [Penci Review] Google Testing Tool Report ListItem ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 30, 2020 at 3:40am   2 Most recent comment from PenciDesign:Hi,Please update the Penci Review to latest version to fixed it. You can update Penci Review plugin by do following steps:1/ Go to Plugins > All Plugins > deactivate & delete plugin "Penci Review"2/ G ... Letrasenpalabrasliterarias Soledad 7Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 30, 2020 at 3:01am   5 Most recent comment from SBpov:Thank you so much. That's no problem. I missed the last few updates cos I didn't know it reverted to manual version. I'll update now. ccannes Slow SpeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 30, 2020 at 2:52am   2 Most recent comment from PenciDesign:Hi,Please try update the theme to latest version 7.3.6 by do following this guide.After update the theme to latest version, don't forget updates plugins via Appearance > Install Plugins > click ... vcor Theme update erases configuration dataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 30, 2020 at 2:38am   4 Most recent comment from PenciDesign:Hi,The "Easy Theme and Plugin Upgrades" still working fine with WordPress 5.5Some plugins on wordpress.org no need for update because it works for all version of WordPress without updatesLet's g ... VargisKhan Website Option in CommentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 29, 2020 at 3:09am   2 Most recent comment from PenciDesign:Hi,You can do that by add more this code to Customize > Custom CSS: #respond p.comment-form-url{ display: none; } @media only screen and (min-width: 768px){ #respond p.comment-form-author, #respond p. ... ignatescuadi25 Elementor doesn't workClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2020 at 5:40pm   3 Most recent comment from ignatescuadi25:worked. thanks a lot. can be clsoed now 5against4 PaddingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2020 at 3:35pm   3 Most recent comment from 5against4:Perfect! Thanks so much! AndreasWinkler Problems with Yoast SEOClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2020 at 3:32pm   7 Most recent comment from PenciDesign:Hi,Please send me your WordPress site admin URL and admin account ( username and password  ) - in a private reply. I will take it a look at this to help you.  I'm sure you did something wrong ... waterlinkcorp Elementor builder issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2020 at 3:28pm   6 Most recent comment from rednax:Screwed it up to 7.2.29 and everything still seems fine. Thanks guys!Have a great weekend! cristelget-web Category pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2020 at 3:05pm   5 Most recent comment from PenciDesign:Hi,2/ You've adjust the wrong option - the option you've changed on Customize > General is an option for custom number of posts to showing each time load more posts when you use "Load More P ...