Public Tickets
treasureseeker74
How to format and modify templateClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 27, 2020 at 3:02am
4
Most recent comment from treasureseeker74:I solved this issue. You can close this ticket. Thanks!
tonistankovic Stanković
how do make bannerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 3:24pm
6
Most recent comment from tonistankovic Stanković:OK. Thank you for your help.
oneforisrael
fix buttons design for tablet viewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 3:08pm
2
Most recent comment from PenciDesign:Hi,You can ajust the position for tablet like you did for mobile & desktop via ElementorThat's only way because that element come from Elementor, it's not from our theme.Best Regards,PenciDe ...
magzillaj0nes
Images won't load on homepage while logged into WPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 11:47am
3
Most recent comment from magzillaj0nes:Yes! Genius as always - I knew you'd recognize the issue. Shame on my for not keeping track of all my changes.>>> for the record, I originally purchased this theme because it is so performant. I ...
Ghunva
Youtube VideoClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 8:22am
2
Most recent comment from Penci Design:Hi,Please edit edit penci slider and choose background type is youtube then insert link of videoas screenshot https://prnt.sc/s63g6zBest Regards,PenciDesign
mcullerton
Elementor conflict?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 2:40am
4
Most recent comment from PenciDesign:Hi,If you do using Elementor to config your homepage, you need go to Dashboard > Settings > Reading > Front-page Display > A Static Page > Front Page > and select the page you've edited by use El ...
Veselyivo
Can't Install the updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 2:16am
2
Most recent comment from PenciDesign:Hi,
We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform from them has issues ...
Ghunva
Duplicate installationClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 1:01am
4
Most recent comment from Penci Design:Hi,I recommend you setup multiple language on your site.Best Regards,PenciDesign
Cultures Traveled
Can't find Lazy Load optionsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 12:58am
2
Most recent comment from Penci Design:Hi,If you want disable lazyload on your site, please go to Customize > General > Disable Lazy LoadUnfortunately, currently, we only option disable lazyload. We will consider to add more this feature ...
austyntm
Change Comment WordingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2020 at 3:11pm
4
Most recent comment from PenciDesign:Hi,Yes, it's fine to update those pluginsBest Regards,PenciDesign
RABEA862
The template on mobile does not display images and text properlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2020 at 12:52pm
2
Most recent comment from PenciDesign:Hi,I see everything is fine: http://prntscr.com/s5qg6iWhat's your problems? Please show me a screenshot for this.Best Regards,PenciDesign
ronelangeles
Change Menu in MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2020 at 1:59am
4
Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support for style like that.Best Regards,PenciDesign
ronelangeles
Soledad List Banner RearrangeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 24, 2020 at 4:50pm
2
Most recent comment from PenciDesign:Hi,Please use element "Soledad Featured Boxes" to do that.Best Regards,PenciDesign
glowkids
Home Page ContentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 24, 2020 at 4:19pm
2
Most recent comment from PenciDesign:Hi,Please go to Posts > Categories > edit category "Europe" > on "Select Featured Layout for Magazine Layout" > and select "Style 13 - Grid 3 Columns"You can check more on this video tutorial to know ...
VargolinoPR
SEO Plugin Broke the Theme ResponsivinessClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 24, 2020 at 4:31am
10
Most recent comment from Penci Design:Hi,Make sure that you can't change code of pennews theme.If you change code of PenNews theme. The code you change will lose after you update theme.Best Regards,PenciDesign