Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

narrta Header serach bug - SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:12am   9 Most recent comment from PenciDesign:Hi,Thank you for purchased PenNews and loving it.Please create a new ticket for PenNews theme and our developers will have a look on this help you.Best Regards,PenciDesign miki31-7 Conflict with YoastClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 3:02am   2 Most recent comment from PenciDesign:Hi,Seem you're using outdated version from Yoast SEO plugin - let's update it to latest versionBest Regards,PenciDesign coptup4ik How to make feature slider drag-able with mouse on desktopsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:59am   2 Most recent comment from PenciDesign:Hi,Please do following this image to do that.After that, clearly all the cache and check it again.Best Regards,PenciDesign miss_ameba Font line heightClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:50am   2 Most recent comment from PenciDesign:Hi,1/ Please make your site live and show me your site URL and where do you want to change line height on the titles, I've take it a look on this help you.2/ What's the font you want to chan ... lukasfabianek Slow loading with Instagram Slider in footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2019 at 2:47am   5 Most recent comment from PenciDesign:Hi,When I go back to your site, I got this message: http://prntscr.com/mzrtsnHave you doing something on your site now?With your instagram issues, if you still get it slow, let's try use this pl ... rnbjunk 404 not working normallyClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 18, 2019 at 2:41pm   8 Most recent comment from rnbjunk:We resolved the case thanks to Cloudflare SupportIt was a problem with integration of PWA on the site.Thanks for help. I'll open a ticket for few more question about other issues. walterego2001 Search console prepTime errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 1:38pm   2 Most recent comment from PenciDesign:Hi,Have you fill the data for google structure data on edit Recipe > Prep Time Structured Data Format: ?Please fill it.Best Regards,PenciDesign Nguyen Xuan Giao Ask about theme copyrightClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 10:11am   2 Most recent comment from PenciDesign:Hi,No - You can't. With one regular license you just can use for one website only.If you want to use this theme for more sites - you need to buy more licenses for that site.Example: If you want u ... Nguyen Xuan Giao Support comment areaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 4:39am   2 Most recent comment from PenciDesign:Hi,Please change it via Customize > Quick Text TranslationBest Regards,PenciDesign lukasfabianek Sticky sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2019 at 2:25am   2 Most recent comment from PenciDesign:Hi,1/ It will sticky at the bottom when you scroll down and sticky at the top if you scroll up.You can disable it via Customize > General Options > Disable Sticky Sidebar2/ You can go to Appearance > ... sclzboy The theme file corresponding to the pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2019 at 4:15pm   2 Most recent comment from PenciDesign:Hi,Please use English because we don't know other languages..Best Regards,PenciDesign yra3000 Instagram Social LinkClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 17, 2019 at 2:28pm   6 Most recent comment from Penci Design:Hi, I checked  your facebook access tokens  on developers facebook. It seems that  your access tokens error as screenshot  http://prntscr.com/mz2590,http://prntscr.com/mz25diPlease  check aga ... onyke Transparent menu on headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2019 at 12:23pm   7 Most recent comment from onyke:Thanks! You are the best! sabriadanielle PAGE SETUP WITH FEATURED BOXESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2019 at 6:44am   2 Most recent comment from PenciDesign:Hi,For 1 & 2/ I recommend you use WPBakery Page Builder and use "Portfolio" element from WPBakery Page Builder to config your Portfolio.Please check guide here to know how to get WPBakery Page Build ... Bricchi158 Mobile ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2019 at 6:27am   2 Most recent comment from PenciDesign:Hi,This issue caused by you've enable parallax images - that make the image appears like that on mobile.So, I recommend you disable parallax on single post pages via Customize > Single Post Optio ...