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Public Tickets

Rebecca Du Site SpeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 15, 2018 at 6:24am   2 Most recent comment from PenciDesign:Hi,Please do following steps here to improve your site speed:1/ Please install & active Customizer Export/Import plugin.After installed the plugin Regenerate Thumbnails, go to admin > Tools > Reg ... San Amp error - display Malformed urlClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 15, 2018 at 1:50am   4 Most recent comment from Penci Design:Hi,It seems that issue on the content post. Please edit this post ang press text tab, then replace "http:" to "https:" Please check screenshot : http://prntscr.com/lv63ow, http://prntscr.com/lv63z1, ... Ronald Writing code in posts (re-opened)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2018 at 5:11pm   6 Most recent comment from Ronald:That did the trick.Your support is truely awesome.Thank you. Thibault Change contentClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 14, 2018 at 4:05pm   3 Most recent comment from Penci Design:Hi,Please check screenshot : http://prntscr.com/luzs1xBest Regards,PenciDesign Martynaschmeckt Preview with pictures in menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2018 at 3:58pm   3 Most recent comment from Martynaschmeckt:Thank you!!! It is great Gracien website not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 14, 2018 at 3:32pm   3 Most recent comment from Penci Design:Hi,Yeah, if you have trouble using, please contact us. We will check it help you.Best Regards,PenciDesign shvachka2 With the site a lot of requests to the database.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2018 at 9:52am   6 Most recent comment from PenciDesign:Hi,Hmm if so, I think you should ask WPML support for this issue here. Because that's queries from WPML.Best Regards,PenciDesign Grayson Katz Featured image qualityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2018 at 3:57am   2 Most recent comment from PenciDesign:Hi,I see the images quality is fine on your site. If you make your images display better or display origin images for your site - your site will load slower much.. That's not good for a websiteBest Re ... PaulmichaelNZ theme malfunctionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 14, 2018 at 2:57am   2 Most recent comment from PenciDesign:Hi,This issue caused by your hosting has been auto modified the file:   fonts.php  from directory:  soledad/inc/fonts/fonts.php   to another file. This caused the issue.Please contact with your ... Hazardluxian Translating Penci ReviewsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 14, 2018 at 2:45am   2 Most recent comment from Penci Design:Hi,Please go to Customize > Posts Review Options  then scrolldown to Custom "The Goods" text option and Custom "The Bads" text option as screenshot http://prntscr.com/luqhkdBest Regards,PenciDesig ... neurat Caption featured image on topClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 13, 2018 at 4:01pm   7 Most recent comment from neurat:This works! Thank you very much!Cheers! usernameMi WP 5.0 and TinyMCE loading errorClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 13, 2018 at 3:10pm   3 Most recent comment from Penci Design:Hi,Thank you for your all feed back.We will check theme with bbpress and buddypress.Best Regards,PenciDesign Mehedi ERRORClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 13, 2018 at 3:02pm   4 Most recent comment from Penci Design:Hi,We release version 6.4 compatable with wordpress 5.0.1 on this afternoon.Please update PenNews theme and plugin come from theme.Please checkthis guide to know how to update PenNews theme.If have st ... Melanie banner lengthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 13, 2018 at 8:54am   4 Most recent comment from PenciDesign:Hi,Yeah, the maximum width you can use there is 1170px.If you want to limit the width, you can set a max width for your logo via Customize > Logo and Header Options > Set A Max Width for LogoBest Rega ... vanessakreinhart Customizing Soledad "Simple Blog"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 13, 2018 at 5:44am   3 Most recent comment from vanessakreinhart:Hi!Thank you for the documentation/link! I somehow missed that and it is very helpful! You can close this ticket! Thanks again! :)