Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

rik_harms First post main pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2019 at 1:30pm   2 Most recent comment from PenciDesign:Hi,Please go to Customize > Standard & Classic Layout Options > and check to "Auto Render Posts Excerpt" to do that.Best Regards,PenciDesign pcbiti site/page withClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2019 at 12:51pm   27 Most recent comment from Penci Design:Hi, Default,  header  have margin bottom is 40px. If you want change  it, please edit home page and edit first row add margin top is -30px. I config help you. Please check video attachement  to kn ... Muhammad Jahangir Attachment PageClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2019 at 10:48am   8 Most recent comment from Muhammad Jahangir:Done. closed this ticket now.Thanks Muhammad Jahangir Auto Load PostClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2019 at 10:47am   3 Most recent comment from Muhammad Jahangir:Hi,thanks for help. closed this ticket.thanks again esomarweb Video post issues: no user controls + need different content (header) template styleClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2019 at 10:05am   3 Most recent comment from esomarweb:Thanks! kelasings Pennews Fashion Magazine Theme Video ProblemClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2019 at 3:13am   2 Most recent comment from Penci Design:Hi,Make sure that  you choose post format is video as screenshot http://prntscr.com/mtbvmgAbout header and footer, please send me your screenshot this issue. I will check help you.Best Regards,Penci ... kelasings Adding PatreonClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 4, 2019 at 5:13pm   2 Most recent comment from Penci Design:Hi,Thank you for your suggestion. We will consider to add more this feature in the next update versions of PenNews. I'm not sure it will be added - but, I'm sure we will consider about this. Best Rega ... Ekovesnice Member section, subscriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2019 at 4:06am   3 Most recent comment from Ekovesnice:Ok, thank you very much. :) makinglifeatrip WebsiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2019 at 3:34am   2 Most recent comment from PenciDesign:Hi,As I see, your support is expired. Before we can help you, can you please renew the support?Hope you can understand that's the terms from Envato Market and we can't violate it - also, we need money ... Katja_S The mobile navigation button disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2019 at 3:01am   4 Most recent comment from PenciDesign:Hi,1/ I can see the search icon & menu button appears fine now: http://prntscr.com/mstn0y2/ If so, seem your hosting has been blocked for API from Instagram. Ok, no problems, you can use plugin Insta ... Velothis iFrameClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 3, 2019 at 5:52pm   5 Most recent comment from Velothis:I was able to fix it myself, the problem was rooted in theme's general CSS. Also, this kind of service is deplorable and i regret having paid for a product that specified professional support yet afte ... DCBrownLive changing side bar imageClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 3, 2019 at 7:49am   4 Most recent comment from Penci Design:Hi,Please go to Customize > Single Post Options then change image with "AD Code For Post Template Style 10" option as screenshot http://prntscr.com/msif9bBest Regards,PenciDesign alkisti19 picture on about meClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 3, 2019 at 7:12am   3 Most recent comment from alkisti19:Thanks, it worked! fototom Mega menu not showing child post in translationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 2, 2019 at 4:55pm   6 Most recent comment from PenciDesign:Hi @Emanuele,Please create a new ticket and our support team will check it help you. Don't put reply to ticket of another customers because they will get notice about your reply.Best Regards,PenciDesi ... Benny Implementig GifClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 2, 2019 at 4:42pm   7 Most recent comment from PenciDesign:Hi,I've fixed it help you. We've added this improve in the next update version of Soledad No worriesBest Regards,PenciDesign